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raising an OSS message

Former Member
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926

Hi ,

Can anyone explains me how can raise OSS message in sap portal

I have s-user -id.

Thanks.

Srini.

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Dear Srini,

https://websmp105.sap-ag.de/message

The Create development request form appears. It is divided into the sections described below:

Classification

In the 'Classification' section of the form, you can classify your request by selecting various criteria from the listboxes. This information is used for reporting purposes and to assign your request to a processor at SAP.

Reporting unit is only displayed for information. It defines if you enter the request for yourself, on behalf of a Customer Competence Center (CCC), of a customer, or of a user group. Which entries are available depends on the organization you are working for.

Priority defines the priority this request has for you.

Industry is only displayed for information. This is the industry of your company.

Other Industry allows you to select further industries if the request refers not only to your industry. To select more than one industry, hold down the <Ctrl> key and select the desired items by clicking on them.

Component defines the application component to which your request applies.

Core release defines the R/3 release you are currently working with.

Add-on defines, in case the request applies to an industry solution, the specific add-on release you are currently working with.

General provides generic features for a better classification of your request. If you wish to define more than one category, hold down the <Ctrl> key and select the desired items by clicking on them.

Cross-component provides cross-component features for a better classification of your request. If you wish to define more than one application, hold down the <Ctrl> key and select the desired items by clicking on them.

Only relevant for country allows you to specify that your request is only relevant for the selected country.

Personal classification by requestor

In the 'Personal classification by requestor' section, you can add your own classification criteria to the request:

Classification 1 - 3: allows you to specify your own features, e.g., "Project xyz". You can enter any text up to 30 characters in these fields.

Description

In the Description section of the form, you can describe in detail the feature you request for the SAP software.

In the Language field, select the language in which you are describing your request. For processing at SAP, all non-English requests will be translated into English.

In the Short text field, enter a meaningful title for your request.

The Long text field is mandatory. Use it to describe your request in detail. Even if you attach external description files, please enter a detailed description here.

The Business need field is mandatory. Please use it to explain why the requested feature is needed for your business.

The Example field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and enter an example for the requested feature.

The Current workaround field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and describe which procedure you currently use instead of the requested feature.

The Proposed solution field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and describe how you propose to solve the issue related to your request.

Attaching documents

You can also attach files that further describe your request, for example, documents or presentations. All file types supported by this site can be attached, this includes all popular Office formats.

To be able to attach files to your request, you must have the Check In Wizard program installed on your computer. Otherwise, an error message will be displayed. If you do not have the Check In Wizard installed, click here to start the installation

NOTE:

This will automatically save your request with the status New. The request will, however, not yet be sent to SAP. If you have not yet filled in all required fields, the system will prompt you to do so before you can add an attachment. The attachments will be listed only after you have saved or sent the request.

To attach a file, choose Add attachment.

The Check in Files dialog box appears.

Select the file you want to attach, and choose Open.

A status dialog box appears. When the status The check in process has completed successfully is displayed, confirm with OK.

The file is now attached to the development request.

Repeat the above steps for any additional files, if required.

Saving the development request

When you have entered all required data you can save your request. To do this, choose Save. You can then edit the request and send it to SAP later. This allows a company or user group to internally manage, discuss and consolidate its development requests before it decides which development requests will be sent to SAP in the next step. (Development requests that are no longer relevant can be set to status Closed by author).

Sending the development request to SAP

When you have entered all required data, you can alternatively send the request to SAP immediately. To do this, choose Sent to SAP. You need a special authorization to use this function. If you had saved a request before but not yet sent it to SAP, you can send it to SAP later using this function.

Resetting the request form

If you make a mistake during data entry and want to reset all entries to the values they had when you opened the form, choose the Reset button.

Closing the request

If you find that you no longer need the request, you can close it. In this way, you specify that no further processing of the request is necessary.

To close the request, choose Closed by author.

(After closing, confirm the request to remove it from your inbox.)

Confirming the request

Confirm the request if you have received SAP's final decision. The development request will no longer be shown in your Inbox.

To confirm the request, choose Confirm.

You will find the answers in your SAP inbox.

Regards,

Naveen.

Former Member
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Former Member
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Hello,

1. go to service.sap.com

2. Click SAP Support Portal

3. you can see Help & Support tab (after HOME)

4. click that

5. In that tab you can see Report a Product Error

If you have suitable rights you can post your OSS message from here.

Hope it helps

Regards,

Ramesh P

Message was edited by:

Ramesh P