"Administration" user authentication failed when logging in Portal

[Former Member]

Hi,

I recently changed the Administrator user in Configtool. I also rebooted the system. But I'm still getting an authentication failure whenever I'm loggin in the Portal. Are there some steps that I missed? Thanks!

[Former Member]

Hello Lee,

Check and paste the logs from :- \usr\sap\SID\DVE.....\j2ee\cluster\server0\log.

Regards,

Jafer

[Former Member]

Hello Jafer,

These are the last few lines of the server0/log/defaultTrace.log file

#1.5#0003BAD3E6AB006E000000020000329E000435F93456B194#1185244348068#com.adobe.A:javax.management.InstanceNotFoundException: com.sap.default:name="/Services/EJB##1.5#0003BAD3E6AB006E000000030000329E000435F937EA5E1B#1185244408077#com.adobe.A:javax.management.InstanceNotFoundException: com.sap.default:name="/Services/EJB##1.5#0003BAD3E6AB006E000000040000329E000435F93B7E0D99#1185244468088#com.adobe.A:javax.management.InstanceNotFoundException: com.sap.default:name="/Services/EJB##1.5#0003BAD3E6AB006E000000050000329E000435F93F11BDBE#1185244528098#com.adobe.A:javax.management.InstanceNotFoundException: com.sap.default:name="/Services/EJB##1.5#0003BAD3E6AB006E000000060000329E000435F942A56E89#1185244588109#com.adobe.A:javax.management.InstanceNotFoundException: com.sap.default:name="/Services/EJ_

I'm not sure why it has an error message of Instance not found in the log when the portal is up. The only error that I got when logging in as Administrator in the portal is user authentication failure.

[Former Member]

Hi Lee,

Try to use the correct password. Else, try to restart the j2ee engine and try again.

Thanks and Regards,

Sailesh K