Questions answering methods other than Chatbots

[batoul_kserawy]

Hi there,

I'm working on my thesis, where I have to build a smart question answering App.

It should be something similar to what you have here.

In our App customers ask questions and give feedbacks. We want to find a way to answer the similar asked questions that are not 100% the same but have the same answer automatically.

I want to use Machine Learning (Or maybe another more efficient way if existed) so the questions which we already have answers to in the database will be answered automatically.

I want to see if there is any other, maybe easier or maybe more efficient way than Chatbots

[staerk]

My son asked me the same question, he wanted to build a whatsapp bot. Just to give you some ideas, the following video may be good: https://www.youtube.com/watch?v=3KSitm7X6rA Then you need a way to extract data from SAP. I am thinking of questions like "how many spare parts do we have left in our plant in Illinois", would that be a good example question or in which direction does your work go?

[former_member123979]

I have built a QA app on top of k8s documentation (parts of doc)

Unable to attach it here so referring you to the tweet I made

https://twitter.com/smjain/status/1617336477356290048

[VenkatPS]

Hi,

What the bot does is, it gives all the options that have the matching keywords in the question giving the flexibility to the user to select the right question and response.

For the questions that are not there in the CSV, you can have a standard fall back defined or you can connect the user to a standard help section etc.

Thanks & Regards,

Venkat

[VenkatPS]

Hi,

You can have all the questions and answers that you want to answer in a CSV file and build a FAQ bot. The process is very simple with few simple steps using SAP Conversational AI.

Refer to this blog to build your FAQ bot using SAP Conversational AI trial environment: Build Your First FAQ Chatbot | Tutorials for SAP Developers

You can use monitor the bot section to see the questions that are unanswered and add them quickly using the CSV file.

Hope this helps.

Thanks & Regards,

Venkat

[batoul_kserawy]

Hi Venkat,
thank you very much, that's really helpful.
But I still have a question, are there any other options, where the admin doesn't have to assign the alternative questions by himself.
If not, that means the only left option to do something like that is to build an Intelligence API Reference? Or is there something else I can use to make it easier for the admin?