problems in Bussiness inbox

[Former Member]

Dears :

in my workflow there is a user decision, and in the decesion i have some decision options such as a activity wich is a task to display something with Work item text DISPLAY_ST

Sometimes, when the agent receive workitem in inbox, then execute the user decision and choose the activity. It will call the task and display something.

At the same time when i refresh the inbox, i will receive another mail entitle 'DISPLAY_ST' . (the name of Work item text ).

it occurs sometimes. any advice?

BTW, the agent for user decision is two user id. And the agent for the task is general task.

[Former Member]

Gang Li,

Check whether the task for workitem text 'DISPLAY_ST' has got any triggering events..

Thank you

Srinivas

[Former Member]

Dears :

tks for your reply.

1. i have checked, there is no substitution. Yeah, the item should be called work item. Here the work item is a option of the user decision.

2. the trigger event does not exist.

The problem seems strange, when i excute the user decision, later i will receive another work item in my wokkflow inbox.

[pokrakam]

Have a look at the log for the item in your inbox - is it the same item as the other agent gets or a new one? Is it even the same WF?

Hope that helps,

Mike

[pokrakam]

Hi,

Firstly, please please make sure you understand the difference between "mail" and "workitem", they are very different: A mail is something you send out which people can read and delete; and a workitem is something you can execute and will remain in your inbox until it is complete or forwarded. An inbox for mail can be outlook/notes, an inbox for workitems would be SBWP or the UWL.

I assume the "mail" you refer to is actually a workitem. Check that you do not have anyu substitution active. In SBWP goto Settings -> Workflow Settings -> Adopt Substitutions, which will list all the users for whom you can be a sub.

Hope that helps,

Mike