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Problem with Theme Editor

Former Member
0 Kudos

Hi,

I have installed Ep 6.0 SP12 along with KM. I want to customize it, but when I open the theme editor in the portal, it shows portal runtime exception and the stack trace in the logviewer shows "JAVA.lang.outofmemoryerror".

I upgraded my heapsize to 1.5 GB using config tool.

but i get the same problem.

any sort of help is appreciated

Thank you

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

What is ur system physical configuration.because there are several memory restriction on different system configurations. Configure the memory settings as per note 709140.

thanks,

Praveen

Former Member
0 Kudos

Hi praveen,

Thank you for the reply.. I have gone thru the note and all the settings are as said in the note.

jvm heap size 512 was the default one, but as i was getting this error, I incrased the heapsize to 2048M using config tool. but my problme was not solved.

BTW, I am only getting this error only when using Theme Editor...I wont get this error when I am accessing any other things in the portal.

is it something related to thread handling??

please help me in this regard

Thank you

Former Member
0 Kudos

In Addition,

version info: Ep6.0 Sp12, J2ee engine 6.40

I have gone all the notes related to themes and also related to out of memory exceptions, but couldnt solve the problem. please let me know if i am missing some note or some patch taht i should apply

As I said, I am only and only getting this error with theme editor. I select a particular theme to be opened, everything is diplayed except the preview iview, and it shows an exception as follows

Portal Runtime Error

An exception occurred while processing a request for :

iView : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.system_administration/com.sap.portal.themes/com.sap.portal.theme_editor/com.sap.portal.styleeditor

Component Name : com.sap.portal.themes.editor.default

-


and the exception in stack trace is as follows i.e. in defaultTrace.trc

-


1.5#00306E5D9ABC005900000016000020A10003FEB6B46FFD8D#1124485594327#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#RRY2#1556####1f8dce7010f511dab64600306e5d9abc#SAPEngine_Application_Thread[impl:3]_24##0#0#Error#1#/System/Server#Java###Exception ID:04:06_19/08/05_0001_165044050

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.system_administration/com.sap.portal.themes/com.sap.portal.theme_editor/com.sap.portal.styleeditor

Component class : com.sapportals.portal.ssd.StyleSheetDesigner

User : xyz

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:154)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:392)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:345)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:323)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:865)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:240)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)

at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:95)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:159)

Caused by: java.lang.OutOfMemoryError

so could some one please help me in this regard as i am stuck here..

seen some note 866009, but as said there, my hierarchy is perfect. There was something mentioned about sps13, but i didnt apply that as my version is sps12

please help me in this regard

Thank you

Former Member
0 Kudos

Hi,

check whether the sap note 866009 (EP 6.0 with NetWeaver SP stack 11-13 - Theme Upgrade Problem) applies to you.

other sap notes which might be useful are 589013

thanks,

Praveen

Former Member
0 Kudos

hi Praveen,

thank you for ur reply.

as i mentioned at the end of my last post, I have gone thru the note 866009

-


          1. quote from my last post #########

>seen some note 866009, but as said there, my hierarchy >is perfect. There was something mentioned about sps13, >but i didnt apply that as my version is sps12

-


as said in the note, for sp12, it was mentioned to check the hierarchy of my themes folder, it is perfect, but for sp13, they mentioned to apply for some patch(my version is sp12)..

is it ok, if i apply that fix for my version or will there be some side effects..please let me know..

and yep i gone thru 589013, but no luck..

please help me in this regard

Thank you

Former Member
0 Kudos

Hi there

We are having the same problem as you.

Please will you update this list if you have managed to solve the problem. We will do likewise

Cheers

Former Member
0 Kudos

Hi Lewis,

What is your version of EP.

Did u install KM along with EP.

Please let me know the version info.

I have created OSS message and waiting for reply. will let you know as soon as i get reply from them..

Meanwhile, keep posted about your progress in this issue

Thank you

Former Member
0 Kudos

I have almost the same problem, the application takes half an hour to display the properties of a theme and sometimes it stops the server. It just happens with the Theme Editor as well.