I have a problem with crystal reports viewer. I have a report in wich there is an xcelsius chart that uses data contained in the report. I was using CR viewer 2008 and everything was fine but someday, the sofware became very slow to open (4 minutes). So I tried to install the newer versions (2011 and 2013) and now I cannot mouse over the xcelsius chart data points to see the values. I tried to update flash player and to open the report on different computer running different versions of Windows without success. I found a 3rd party software that works perfectly, but I would prefer to use the CR viewer.
I would really appreciate some help regarding that issue.
Thank you very much,
Did You run the same stored procedure in the data base ?
how much time does it took to view the details ..
what is the Connector used in creating the XCelsius?
or any other
Please Verify these things
Either because of the DB,or because of the connection or create sample report with same stored procedure check the time then you will come to conclusion where it is going slow
You do not mention the SPs you are using for for each version of CR. It is always advisable to be on the latest - in particular with flash and all the recent news re. issues there of...
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Senior Support Engineer AGS Product Support, Global Support Center Canada
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