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Problem with ASA 9 server. Erorr code -305

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Former Member

on ‎2011 Dec 12 4:13 AM

5,748

Hi everyone! Sorry for my English - it's not my native language... We have a problem with our ASA9 (9.0.2.3951) server, 2 months ago we update it from ASA7 - before that we have no problems. Now it crashed 5 times at last month with error: code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back". And nobody can connect to server - but it still running! This error repeated while we not stop server and then run it...

Write cache in virtual OS windows - disabled - but on devices its enabled...

Hardware configuration:

  1. OS: WINDOWS SERVER 2003 R2 on Microsoft Hyper-V (2008x64)
  2. VOLUMES: iSCSI drives (10Gbit) on Open-E Storage Server
  3. HARDWARE: Adaptec RAID 51645

We check iSCSI logs but there is no warning and error messages... Event Log in Windows is clear too and have only ASA9 messages... When will the fall - before making a restart - we'll see the console log... May be something there - that can help us...

Some info about iSCSI configuration:

Controller Status : Optimal
Channel description : SAS/SATA 
Controller Model : Adaptec 51645 
Controller Serial Number : 8A15103C4AF 
Physical Slot : 3 
Temperature : 54 C/ 129 F (Normal) 
Installed memory : 512 MB 
Copyback : Disabled 
Background consistency check : Disabled 
Automatic Failover : Enabled 
Global task priority : High 
Performance Mode : Default/Dynamic 
Stayawake period : Disabled 
Spinup limit internal drives : 0 
Spinup limit external drives : 0 
Defunct disk drive count : 0 
Logical devices/Failed/Degraded : 1/0/0 
SSDs assigned to MaxIQ Cache pool : 0
Maximum SSDs allowed in MaxIQ Cache pool : 8 
MaxIQ Read Cache Pool Size : 0.000 GB 
MaxIQ cache fetch rate : 0 MaxIQ 
Cache Read, Write Balance Factor : 3,1 
NCQ status : Enabled 
Statistics data collection mode : Enabled

Controller Version Information 
BIOS : 5.2-0 (17911) 
Firmware : 5.2-0 (17911) 
Driver : 1.1-7 (28000) 
Boot Flash : 5.2-0 (17911)

Controller Battery Information

Status : Optimal 
Over temperature : No 
Capacity remaining : 99 percent 
Time remaining (at current draw) : 1 days, 19 hours, 55 minutes

Our logs:

LOG 1

11/29 17:09:59.191 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65701 
11/29 17:09:59.191 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.191 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65701 
11/29 17:09:59.191 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.192 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65701 
11/29 17:09:59.192 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.192 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65701 
11/29 17:09:59.192 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.193 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65701 
11/29 17:09:59.193 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.193 ** REQUEST conn: 2386  ROW_DESCRIPTOR          Crsr=65701 
11/29 17:09:59.193 ** DONE    conn: 2386  ROW_DESCRIPTOR          
11/29 17:09:59.193 ** REQUEST conn: 2386  CURSOR_FETCH            Crsr=65701, Count=1, Offset=1 (relative)
11/29 17:09:59.193 ** WARNING conn: 2386  code: 100 "Row not found"
11/29 17:09:59.193 ** DONE    conn: 2386  CURSOR_FETCH            
11/29 17:09:59.193 ** REQUEST conn: 2386  CURSOR_PREFETCH         Crsr=65701 
11/29 17:09:59.193 ** DONE    conn: 2386  CURSOR_PREFETCH         
11/29 17:09:59.193 ** REQUEST conn: 2386  CURSOR_RESUME           Crsr=65701 
11/29 17:09:59.193 ** WARNING conn: 2386  code: 105 "Procedure has completed"
11/29 17:09:59.193 ** DONE    conn: 2386  CURSOR_RESUME           
11/29 17:09:59.194 ** REQUEST conn: 2386  CURSOR_CLOSE            Crsr=65701 
11/29 17:09:59.194 ** PLAN    conn: 2386  vessel<vessel>
11/29 17:09:59.194 ** DONE    conn: 2386  CURSOR_CLOSE            
11/29 17:09:59.194 ** REQUEST conn: 2386  COMMIT                  
11/29 17:09:59.194 ** DONE    conn: 2386  COMMIT                  
11/29 17:09:59.215 ** REQUEST conn: 2386  STMT_DROP               Stmt=65700 
11/29 17:09:59.215 ** DONE    conn: 2386  STMT_DROP               
11/29 17:09:59.215 ** REQUEST conn: 2386  STMT_PREPARE            "select max(ve_lastchanged) from DBA.veseventlog"
11/29 17:09:59.215 ** DONE    conn: 2386  STMT_PREPARE            Stmt=65702 
11/29 17:09:59.215 ** REQUEST conn: 2386  STMT_DESCRIBE_OUTPUT    Stmt=-1 
11/29 17:09:59.215 ** DONE    conn: 2386  STMT_DESCRIBE_OUTPUT    
11/29 17:09:59.215 ** REQUEST conn: 2386  STMT_DESCRIBE_INPUT     Stmt=-1 
11/29 17:09:59.215 ** DONE    conn: 2386  STMT_DESCRIBE_INPUT     
11/29 17:09:59.215 ** REQUEST conn: 2386  STMT_EXECUTE            Stmt=-1 
11/29 17:09:59.215 ** WARNING conn: 2386  code: 111 "Statement cannot be executed"
11/29 17:09:59.215 ** DONE    conn: 2386  STMT_EXECUTE            
11/29 17:09:59.217 ** REQUEST conn: 2386  CURSOR_OPEN             Stmt=65702 
11/29 17:09:59.217 ** PLAN    conn: 2386  GrByS[ veseventlog<seq> ]
11/29 17:09:59.217 ** DONE    conn: 2386  CURSOR_OPEN             Crsr=65703 
11/29 17:09:59.219 ** REQUEST conn: 2386  ROW_DESCRIPTOR          Crsr=65703 
11/29 17:09:59.219 ** DONE    conn: 2386  ROW_DESCRIPTOR          
11/29 17:09:59.219 ** REQUEST conn: 2386  CURSOR_FETCH            Crsr=65703, Count=0, Offset=1 (relative)
11/29 17:09:59.229 ** DONE    conn: 2386  CURSOR_FETCH            
11/29 17:09:59.229 ** REQUEST conn: 2386  CURSOR_GETDATA          Crsr=65703 
11/29 17:09:59.229 ** DONE    conn: 2386  CURSOR_GETDATA          
11/29 17:09:59.229 ** REQUEST conn: 2386  ROW_DESCRIPTOR          Crsr=65703 
11/29 17:09:59.229 ** DONE    conn: 2386  ROW_DESCRIPTOR          
11/29 17:09:59.229 ** REQUEST conn: 2386  CURSOR_FETCH            Crsr=65703, Count=1, Offset=1 (relative)
11/29 17:09:59.229 ** WARNING conn: 2386  code: 100 "Row not found"
11/29 17:09:59.229 ** DONE    conn: 2386  CURSOR_FETCH            
11/29 17:09:59.229 ** REQUEST conn: 2386  CURSOR_PREFETCH         Crsr=65703 
11/29 17:09:59.229 ** DONE    conn: 2386  CURSOR_PREFETCH         
11/29 17:09:59.230 ** REQUEST conn: 2386  CURSOR_RESUME           Crsr=65703 
11/29 17:09:59.230 ** WARNING conn: 2386  code: 105 "Procedure has completed"
11/29 17:09:59.230 ** DONE    conn: 2386  CURSOR_RESUME           
11/29 17:09:59.230 ** REQUEST conn: 2386  CURSOR_CLOSE            Crsr=65703 
11/29 17:09:59.230 ** PLAN    conn: 2386  GrByS[ veseventlog<seq> ]
11/29 17:09:59.230 ** DONE    conn: 2386  CURSOR_CLOSE            
11/29 17:09:59.230 ** REQUEST conn: 2386  COMMIT                  
11/29 17:09:59.230 ** DONE    conn: 2386  COMMIT                  
11/29 17:10:16.393 ** REQUEST conn: 2133  STMT_DROP               Stmt=101708 
11/29 17:10:16.393 ** DONE    conn: 2133  STMT_DROP               
11/29 17:10:16.393 ** REQUEST conn: 2133  COMMIT                  
11/29 17:10:16.393 ** DONE    conn: 2133  COMMIT                  
11/29 17:10:16.405 ** REQUEST conn: 2133  DISCONNECT              
11/29 17:10:16.448 ** ERROR   conn: 2133  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:10:14.314 ** ERROR   conn: 2133  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:10:55.803 ** REQUEST conn: 2387  CONNECT                 
11/29 17:10:55.803 ** ERROR   conn: 2387  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:10:55.804 ** ERROR   conn: 2387  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:11:03.226 ** REQUEST conn: 2388  CONNECT                 
11/29 17:11:03.226 ** ERROR   conn: 2388  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:11:03.226 ** ERROR   conn: 2388  code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
11/29 17:11:14.917 ** REQUEST conn: 2389  CONNECT

LOG 2

12/01 12:46:04.553 ** REQUEST conn: 7     CURSOR_USE_PREFETCH     Crsr=94544 
12/01 12:46:04.553 ** DONE    conn: 7     CURSOR_USE_PREFETCH     
12/01 12:46:04.553 ** REQUEST conn: 7     CURSOR_RESUME           Crsr=94544 
12/01 12:46:04.553 ** WARNING conn: 7     code: 105 "Procedure has completed"
12/01 12:46:04.553 ** DONE    conn: 7     CURSOR_RESUME           
12/01 12:46:04.553 ** REQUEST conn: 7     CURSOR_CLOSE            Crsr=94544 
12/01 12:46:04.553 ** PLAN    conn: 7     [S]department<department>
12/01 12:46:04.554 ** PLAN    conn: 7     department<department>
12/01 12:46:04.554 ** DONE    conn: 7     CURSOR_CLOSE            
12/01 12:48:28.967 ** REQUEST conn: 7     STMT_DROP               Stmt=94543 
12/01 12:48:28.967 ** DONE    conn: 7     STMT_DROP               
12/01 12:48:28.967 ** REQUEST conn: 7     STMT_PREPARE            [large string unavailable]
12/01 12:48:28.967 ** EXTRA   conn: 7     select   "employee"."emp_tabnum",              "employee"."emp_lastname",              "employee"."emp_firstname",              "employee"."emp_secondname",              "employee"."emp_birthdate",           "employee"."emp_id" eid,           "emprank"."pos_id",           "emprank"."dept_id" d_id,           "emprank"."emp_startdate",           "emprank"."emp_findate",             sf_getdept("employee"."emp_id", dateadd(month, 1, '2011-11-01')) prev_dept,            sf_dept_id(IsNull(prev_dept, "emprank"."dept_id")) prev_dptid  FROM employee JOIN emprank  /*  сотрудники  + принятые в тек. месяце  */  WHERE   (   ("emprank"."emp_startdate" <  dateadd(month, 1, ?) and    ("emprank"."emp_findate" >= dateadd(month, -1, ?) or  "emprank"."emp_findate"  is NULL )  and dept_id <> -1)    or    /* уволенные  в предыдущем и текущем месяце*/  (  "emprank"."emp_startdate" >= dateadd(month, -1, ?) and  "emprank"."emp_startdate" < dateadd(month, 1, ?)   and "emp_findate"  is NULL  and dept_id = -1  )    )  and "emprank"."emp_startdate" =   (SELECT MAX (emp_startdate)   FROM emprank WHERE emp_id = eid and emp_startdate < dateadd(month, 1, ?) and dept_id <> -1)     
12/01 12:48:28.967 ** DONE    conn: 7     STMT_PREPARE            Stmt=94545 
12/01 12:48:28.967 ** REQUEST conn: 7     STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/01 12:48:28.969 ** PLAN    conn: 7     SYSPROCPARM<SYSPROCPARM>
12/01 12:48:28.969 ** PLAN    conn: 7     SYSPROCEDURE<procedure_name>
12/01 12:48:28.969 ** PLAN    conn: 7     SYSPROCPARM<SYSPROCPARM>
12/01 12:48:28.969 ** PLAN    conn: 7     SYSPROCEDURE<procedure_name>
12/01 12:48:28.969 ** DONE    conn: 7     STMT_DESCRIBE_OUTPUT    
12/01 12:48:28.969 ** REQUEST conn: 7     STMT_DESCRIBE_INPUT     Stmt=-1 
12/01 12:48:28.969 ** DONE    conn: 7     STMT_DESCRIBE_INPUT     
12/01 12:48:28.970 ** REQUEST conn: 7     CURSOR_OPEN             Stmt=94545 
12/01 12:48:28.970 ** HOSTVAR conn: 7     0 timestamp '2011-11-01 00:00:00.000000'
12/01 12:48:28.970 ** HOSTVAR conn: 7     1 timestamp '2011-11-01 00:00:00.000000'
12/01 12:48:28.970 ** HOSTVAR conn: 7     2 timestamp '2011-11-01 00:00:00.000000'
12/01 12:48:28.970 ** HOSTVAR conn: 7     3 timestamp '2011-11-01 00:00:00.000000'
12/01 12:48:28.970 ** HOSTVAR conn: 7     4 timestamp '2011-11-01 00:00:00.000000'
12/01 12:48:28.971 ** PLAN    conn: 7     employee<seq> JNL emprank<fk_employee_emprank> : GrByS[ emprank<fk_employee_emprank> ]
12/01 12:48:28.971 ** DONE    conn: 7     CURSOR_OPEN             Crsr=94546 
12/01 12:48:28.973 ** REQUEST conn: 7     ROW_DESCRIPTOR          Crsr=94546 
12/01 12:48:28.973 ** DONE    conn: 7     ROW_DESCRIPTOR          
12/01 12:48:28.973 ** REQUEST conn: 7     CURSOR_FETCH            Crsr=94546, Count=963, Offset=1 (relative)
12/01 12:48:28.973 ** PLAN    conn: 7     [0]emprank<emprank> : GrByS[ RL[ emprank<emprank> ] ]
12/01 12:48:29.013 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/01 12:48:50.895 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/01 12:48:36.361 ** REQUEST conn: 83    CONNECT                 
12/01 12:48:36.361 ** ERROR   conn: 83    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/01 12:48:36.361 ** ERROR   conn: 83    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/01 12:50:06.015 ** REQUEST conn: 84    CONNECT

LOG 3

12/07 17:16:09.047 ** REQUEST conn: 7     CURSOR_CLOSE            Crsr=136616 
12/07 17:16:09.047 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:09.047 ** DONE    conn: 7     CURSOR_CLOSE            
12/07 17:16:09.047 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.047 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.047 ** REQUEST conn: 7     STMT_DROP               Stmt=136615 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DROP               
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_PREPARE            [large string unavailable]
12/07 17:16:09.048 ** EXTRA   conn: 7     select distinct qi.index_id, qi.table_id, num_pages, qp.current_score, is_clustered, cluster_score, is_virtual from dbo.ix_consultant_query_phase qp  natural join dbo.ix_consultant_query_index qi  natural join dbo.ix_consultant_index i  left outer join SYS.SYSINDEX s  on s.table_id = qi.table_id  and s.index_id = qi.index_id  where qi.phase_id = 1 and qi.text_id = 516508976 and qi.master_id = 1
12/07 17:16:09.048 ** DONE    conn: 7     STMT_PREPARE            Stmt=136617 
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DESCRIBE_OUTPUT    
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_DESCRIBE_INPUT     Stmt=-1 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DESCRIBE_INPUT     
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_EXECUTE            Stmt=-1 
12/07 17:16:09.048 ** WARNING conn: 7     code: 111 "Statement cannot be executed"
12/07 17:16:09.048 ** DONE    conn: 7     STMT_EXECUTE            
12/07 17:16:09.048 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.048 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.049 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.049 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.049 ** REQUEST conn: 7     CURSOR_OPEN             Stmt=136617 
12/07 17:16:09.049 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:09.049 ** DONE    conn: 7     CURSOR_OPEN             Crsr=136618 
12/07 17:16:09.049 ** REQUEST conn: 14    DISCONNECT              
12/07 17:16:09.050 ** REQUEST conn: 7     ROW_DESCRIPTOR          Crsr=136618 
12/07 17:16:09.050 ** DONE    conn: 7     ROW_DESCRIPTOR          
12/07 17:16:09.050 ** REQUEST conn: 7     CURSOR_FETCH            Crsr=136618, Count=33, Offset=1 (relative)
12/07 17:16:09.050 ** DONE    conn: 7     CURSOR_FETCH            
12/07 17:16:09.050 ** REQUEST conn: 7     CURSOR_PREFETCH         Crsr=136618 
12/07 17:16:09.050 ** DONE    conn: 7     CURSOR_PREFETCH         
12/07 17:16:53.097 ** REQUEST conn: 7     CURSOR_CLOSE            Crsr=136618 
12/07 17:16:53.097 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:53.097 ** DONE    conn: 7     CURSOR_CLOSE            
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DROP               Stmt=136617 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DROP               
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_PREPARE            [large string unavailable]
12/07 17:16:53.098 ** EXTRA   conn: 7     select distinct qi.index_id, qi.table_id, num_pages, qp.current_score, is_clustered, cluster_score, is_virtual from dbo.ix_consultant_query_phase qp  natural join dbo.ix_consultant_query_index qi  natural join dbo.ix_consultant_index i  left outer join SYS.SYSINDEX s  on s.table_id = qi.table_id  and s.index_id = qi.index_id  where qi.phase_id = 1 and qi.text_id = 761592853 and qi.master_id = 1
12/07 17:16:53.098 ** DONE    conn: 7     STMT_PREPARE            Stmt=136619 
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DESCRIBE_OUTPUT    
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DESCRIBE_INPUT     Stmt=-1 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DESCRIBE_INPUT     
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_EXECUTE            Stmt=-1 
12/07 17:16:53.098 ** WARNING conn: 7     code: 111 "Statement cannot be executed"
12/07 17:16:53.098 ** DONE    conn: 7     STMT_EXECUTE            
12/07 17:16:12.954 ** REQUEST conn: 7     CURSOR_OPEN             Stmt=136619 
12/07 17:16:12.954 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:12.955 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:53.486 ** ERROR   conn: 14    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:13.341 ** ERROR   conn: 14    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:14.566 ** REQUEST conn: 19    CONNECT    
12/07 17:16:09.047 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:09.047 ** DONE    conn: 7     CURSOR_CLOSE            
12/07 17:16:09.047 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.047 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.047 ** REQUEST conn: 7     STMT_DROP               Stmt=136615 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DROP               
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_PREPARE            [large string unavailable]
12/07 17:16:09.048 ** EXTRA   conn: 7     select distinct qi.index_id, qi.table_id, num_pages, qp.current_score, is_clustered, cluster_score, is_virtual from dbo.ix_consultant_query_phase qp  natural join dbo.ix_consultant_query_index qi  natural join dbo.ix_consultant_index i  left outer join SYS.SYSINDEX s  on s.table_id = qi.table_id  and s.index_id = qi.index_id  where qi.phase_id = 1 and qi.text_id = 516508976 and qi.master_id = 1
12/07 17:16:09.048 ** DONE    conn: 7     STMT_PREPARE            Stmt=136617 
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DESCRIBE_OUTPUT    
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_DESCRIBE_INPUT     Stmt=-1 
12/07 17:16:09.048 ** DONE    conn: 7     STMT_DESCRIBE_INPUT     
12/07 17:16:09.048 ** REQUEST conn: 7     STMT_EXECUTE            Stmt=-1 
12/07 17:16:09.048 ** WARNING conn: 7     code: 111 "Statement cannot be executed"
12/07 17:16:09.048 ** DONE    conn: 7     STMT_EXECUTE            
12/07 17:16:09.048 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.048 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.049 ** REQUEST conn: 14    COMMIT                  
12/07 17:16:09.049 ** DONE    conn: 14    COMMIT                  
12/07 17:16:09.049 ** REQUEST conn: 7     CURSOR_OPEN             Stmt=136617 
12/07 17:16:09.049 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:09.049 ** DONE    conn: 7     CURSOR_OPEN             Crsr=136618 
12/07 17:16:09.049 ** REQUEST conn: 14    DISCONNECT              
12/07 17:16:09.050 ** REQUEST conn: 7     ROW_DESCRIPTOR          Crsr=136618 
12/07 17:16:09.050 ** DONE    conn: 7     ROW_DESCRIPTOR          
12/07 17:16:09.050 ** REQUEST conn: 7     CURSOR_FETCH            Crsr=136618, Count=33, Offset=1 (relative)
12/07 17:16:09.050 ** DONE    conn: 7     CURSOR_FETCH            
12/07 17:16:09.050 ** REQUEST conn: 7     CURSOR_PREFETCH         Crsr=136618 
12/07 17:16:09.050 ** DONE    conn: 7     CURSOR_PREFETCH         
12/07 17:16:53.097 ** REQUEST conn: 7     CURSOR_CLOSE            Crsr=136618 
12/07 17:16:53.097 ** PLAN    conn: 7     Work[ DistH[ qp<ix_consultant_query_text> JNL qi<ix_consultant_query_text> JNLO s<SYSINDEX> JNL i<ix_consultant_index> ] ]
12/07 17:16:53.097 ** DONE    conn: 7     CURSOR_CLOSE            
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DROP               Stmt=136617 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DROP               
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_PREPARE            [large string unavailable]
12/07 17:16:53.098 ** EXTRA   conn: 7     select distinct qi.index_id, qi.table_id, num_pages, qp.current_score, is_clustered, cluster_score, is_virtual from dbo.ix_consultant_query_phase qp  natural join dbo.ix_consultant_query_index qi  natural join dbo.ix_consultant_index i  left outer join SYS.SYSINDEX s  on s.table_id = qi.table_id  and s.index_id = qi.index_id  where qi.phase_id = 1 and qi.text_id = 761592853 and qi.master_id = 1
12/07 17:16:53.098 ** DONE    conn: 7     STMT_PREPARE            Stmt=136619 
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DESCRIBE_OUTPUT    
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_DESCRIBE_INPUT     Stmt=-1 
12/07 17:16:53.098 ** DONE    conn: 7     STMT_DESCRIBE_INPUT     
12/07 17:16:53.098 ** REQUEST conn: 7     STMT_EXECUTE            Stmt=-1 
12/07 17:16:53.098 ** WARNING conn: 7     code: 111 "Statement cannot be executed"
12/07 17:16:53.098 ** DONE    conn: 7     STMT_EXECUTE            
12/07 17:16:12.954 ** REQUEST conn: 7     CURSOR_OPEN             Stmt=136619 
12/07 17:16:12.954 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:12.955 ** ERROR   conn: 7     code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:53.486 ** ERROR   conn: 14    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:13.341 ** ERROR   conn: 14    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/07 17:16:14.566 ** REQUEST conn: 19    CONNECT

LOG 4

12/08 16:10:57.257 ** PLAN    conn: 267   [S]DUMMY<seq>
12/08 16:10:57.257 ** PLAN    conn: 267   DUMMY<seq>
12/08 16:10:57.257 ** DONE    conn: 267   CURSOR_CLOSE            
12/08 16:10:57.258 ** REQUEST conn: 267   COMMIT                  
12/08 16:10:57.258 ** DONE    conn: 267   COMMIT                  
12/08 16:10:57.258 ** REQUEST conn: 267   STMT_DROP               Stmt=1512715 
12/08 16:10:57.258 ** DONE    conn: 267   STMT_DROP               
12/08 16:10:57.258 ** REQUEST conn: 267   STMT_PREPARE            [large string unavailable]
12/08 16:10:57.258 ** EXTRA   conn: 267   SELECT systable.table_name, sysindex.index_id, sysindex.[unique], syscolumn.column_name FROM sys.systable JOIN sys.sysindex JOIN sys.sysixcol JOIN sys.syscolumn WHERE ( ( sysindex.[unique] = 'U' ) OR ( sysindex.[unique] = 'Y' ) ) AND (  ( systable.table_name = 'city' ) ) ORDER BY systable.table_name, sysindex.index_id, sysindex.[unique]
12/08 16:10:57.258 ** DONE    conn: 267   STMT_PREPARE            Stmt=1512717 
12/08 16:10:57.258 ** REQUEST conn: 267   STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/08 16:10:57.259 ** DONE    conn: 267   STMT_DESCRIBE_OUTPUT    
12/08 16:10:57.259 ** REQUEST conn: 267   STMT_DESCRIBE_INPUT     Stmt=-1 
12/08 16:10:57.259 ** DONE    conn: 267   STMT_DESCRIBE_INPUT     
12/08 16:10:57.259 ** REQUEST conn: 267   CURSOR_OPEN             Stmt=1512717 
12/08 16:10:57.261 ** PLAN    conn: 267   Work[ Sort[ SYSTABLE<table_name> JNL SYSINDEX<SYSTABLE> JNL SYSIXCOL<SYSINDEX> JNL SYSCOLUMN<SYSCOLUMN> ] ]
12/08 16:10:57.261 ** DONE    conn: 267   CURSOR_OPEN             Crsr=136462 
12/08 16:10:57.262 ** REQUEST conn: 267   COMMIT                  
12/08 16:10:57.262 ** DONE    conn: 267   COMMIT                  
12/08 16:10:57.262 ** REQUEST conn: 267   ROW_DESCRIPTOR          Crsr=136462 
12/08 16:10:57.262 ** DONE    conn: 267   ROW_DESCRIPTOR          
12/08 16:10:57.262 ** REQUEST conn: 267   CURSOR_FETCH            Crsr=136462, Count=1, Offset=1 (relative)
12/08 16:10:57.262 ** WARNING conn: 267   code: 100 "Row not found"
12/08 16:10:57.262 ** DONE    conn: 267   CURSOR_FETCH            
12/08 16:10:57.262 ** REQUEST conn: 267   CURSOR_PREFETCH         Crsr=136462 
12/08 16:10:57.262 ** DONE    conn: 267   CURSOR_PREFETCH         
12/08 16:10:53.122 ** REQUEST conn: 267   CURSOR_CLOSE            Crsr=136462 
12/08 16:10:53.122 ** PLAN    conn: 267   Work[ Sort[ SYSTABLE<table_name> JNL SYSINDEX<SYSTABLE> JNL SYSIXCOL<SYSINDEX> JNL SYSCOLUMN<SYSCOLUMN> ] ]
12/08 16:10:53.122 ** DONE    conn: 267   CURSOR_CLOSE            
12/08 16:11:03.996 ** REQUEST conn: 267   COMMIT                  
12/08 16:11:03.996 ** DONE    conn: 267   COMMIT                  
12/08 16:11:03.997 ** REQUEST conn: 267   STMT_PREPARE            "SELECT systable.table_name, syscolumn.column_name FROM   sys.systable JOIN sys.syscolumn ON systable.table_id = syscolumn.table_id WHERE  ( syscolumn.pkey = 'Y' ) AND (  ( systable.table_name = 'city' ) )"
12/08 16:11:03.997 ** DONE    conn: 267   STMT_PREPARE            Stmt=1578255 
12/08 16:11:03.997 ** REQUEST conn: 267   STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/08 16:11:03.997 ** DONE    conn: 267   STMT_DESCRIBE_OUTPUT    
12/08 16:11:03.997 ** REQUEST conn: 267   STMT_DESCRIBE_INPUT     Stmt=-1 
12/08 16:11:03.997 ** DONE    conn: 267   STMT_DESCRIBE_INPUT     
12/08 16:11:03.997 ** REQUEST conn: 267   CURSOR_OPEN             Stmt=1578255 
12/08 16:11:03.998 ** PLAN    conn: 267   SYSTABLE<table_name> JNL SYSCOLUMN<SYSTABLE>
12/08 16:11:03.998 ** DONE    conn: 267   CURSOR_OPEN             Crsr=136464 
12/08 16:11:03.998 ** ERROR   conn: 267   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:03.998 ** ERROR   conn: 267   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:04.214 ** ERROR   conn: 267   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:39.669 ** ERROR   conn: 126   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:10:57.850 ** ERROR   conn: 154   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:04.606 ** ERROR   conn: 154   code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:00.875 ** ERROR   conn: 89    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:07.689 ** ERROR   conn: 89    code: -305 "I/O error Fatal error: Unknown device error -- transaction rolled back"
12/08 16:11:11.347 ** REQUEST conn: 270   CONNECT

LOG 5

12/12 16:18:30.411 ** EXTRA   conn: 591   SELECT  "services"."emp_id" ,           "services"."service_startdate" ,           "services"."owner_id" ,           "services"."rank_code" ,           "services"."country_code" ,           "services"."ship_id" ,           "services"."shipnaming_number" ,           "services"."service_findate" ,           "ship"."et_code" ,           "ship"."shiptype_code" ,           "ship"."ship_deadweight" ,           "ship"."ship_power" ,           "services"."ship_id" || '&' || "services"."shipnaming_number" as "ship_idname",           "services"."service_notes" ,           "services"."service_ukrcrewing" ,           "services"."emp_bonus"  FROM ( "ship_naming" RIGHT OUTER JOIN "services" ON "ship_naming"."ship_id" = "services"."ship_id" AND "ship_naming"."shipnaming_number" = "services"."shipnaming_number" ) ,           "ship"    WHERE ( "ship_naming"."ship_id" = "ship"."ship_id" ) and          ( ( "services"."emp_id" = ? ) )  
12/12 16:18:30.411 ** DONE    conn: 591   STMT_PREPARE            Stmt=66374 
12/12 16:18:30.411 ** REQUEST conn: 591   STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/12 16:18:30.411 ** DONE    conn: 591   STMT_DESCRIBE_OUTPUT    
12/12 16:18:30.411 ** REQUEST conn: 591   STMT_DESCRIBE_INPUT     Stmt=-1 
12/12 16:18:30.411 ** DONE    conn: 591   STMT_DESCRIBE_INPUT     
12/12 16:18:30.412 ** REQUEST conn: 591   CURSOR_OPEN             Stmt=66374 
12/12 16:18:30.412 ** HOSTVAR conn: 591   0 double '2516'
12/12 16:18:30.412 ** PLAN    conn: 591   services<fk_employee_services> JNL ship<ship>
12/12 16:18:30.412 ** DONE    conn: 591   CURSOR_OPEN             Crsr=66375 
12/12 16:18:30.413 ** REQUEST conn: 591   ROW_DESCRIPTOR          Crsr=66375 
12/12 16:18:30.413 ** DONE    conn: 591   ROW_DESCRIPTOR          
12/12 16:18:30.413 ** REQUEST conn: 591   CURSOR_FETCH            Crsr=66375, Count=127, Offset=1 (relative)
12/12 16:18:30.413 ** DONE    conn: 591   CURSOR_FETCH            
12/12 16:18:30.413 ** REQUEST conn: 591   CURSOR_PREFETCH         Crsr=66375 
12/12 16:18:30.413 ** DONE    conn: 591   CURSOR_PREFETCH         
12/12 16:18:30.413 ** REQUEST conn: 591   CURSOR_CLOSE            Crsr=66375 
12/12 16:18:30.413 ** PLAN    conn: 591   services<fk_employee_services> JNL ship<ship>
12/12 16:18:30.413 ** DONE    conn: 591   CURSOR_CLOSE            
12/12 16:18:30.416 ** REQUEST conn: 591   STMT_DROP               Stmt=66374 
12/12 16:18:30.416 ** DONE    conn: 591   STMT_DROP               
12/12 16:18:30.416 ** REQUEST conn: 591   STMT_PREPARE            [large string unavailable]
12/12 16:18:30.416 ** EXTRA   conn: 591   SELECT  "opinion"."opinion_id" ,           "opinion"."emp_id" ,           "opinion"."opinion_date" ,           "opinion"."opinion_author" ,           "opinion"."opinion_text" ,           "opinion"."opinion_user"     FROM "opinion"      WHERE ( "opinion"."emp_id" = ? )   
12/12 16:18:30.416 ** DONE    conn: 591   STMT_PREPARE            Stmt=66376 
12/12 16:18:30.416 ** REQUEST conn: 591   STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/12 16:18:30.417 ** DONE    conn: 591   STMT_DESCRIBE_OUTPUT    
12/12 16:18:30.417 ** REQUEST conn: 591   STMT_DESCRIBE_INPUT     Stmt=-1 
12/12 16:18:30.417 ** DONE    conn: 591   STMT_DESCRIBE_INPUT     
12/12 16:18:30.417 ** REQUEST conn: 591   CURSOR_OPEN             Stmt=66376 
12/12 16:18:30.417 ** HOSTVAR conn: 591   0 double '2516'
12/12 16:18:30.417 ** PLAN    conn: 591   opinion<fk_employee_opinion>
12/12 16:18:30.417 ** DONE    conn: 591   CURSOR_OPEN             Crsr=66377 
12/12 16:18:30.418 ** REQUEST conn: 591   ROW_DESCRIPTOR          Crsr=66377 
12/12 16:18:30.418 ** DONE    conn: 591   ROW_DESCRIPTOR          
12/12 16:18:30.418 ** REQUEST conn: 591   CURSOR_FETCH            Crsr=66377, Count=127, Offset=1 (relative)
12/12 16:18:30.418 ** WARNING conn: 591   code: 100 "Row not found"
12/12 16:18:30.418 ** DONE    conn: 591   CURSOR_FETCH            
12/12 16:18:30.418 ** REQUEST conn: 591   CURSOR_PREFETCH         Crsr=66377 
12/12 16:18:30.418 ** DONE    conn: 591   CURSOR_PREFETCH         
12/12 16:18:30.418 ** REQUEST conn: 591   CURSOR_CLOSE            Crsr=66377 
12/12 16:18:30.418 ** PLAN    conn: 591   opinion<fk_employee_opinion>
12/12 16:18:30.418 ** DONE    conn: 591   CURSOR_CLOSE            
12/12 16:17:47.590 ** REQUEST conn: 477   STMT_PREPARE            [large string unavailable]
12/12 16:17:47.590 ** EXTRA   conn: 477   select   "employee"."emp_tabnum",              "employee"."emp_lastname",              "employee"."emp_firstname",              "employee"."emp_secondname",              "employee"."emp_birthdate",           "employee"."emp_id" eid,           "emprank"."pos_id",           "emprank"."dept_id" d_id,           "emprank"."emp_startdate",           "emprank"."emp_findate",             sf_getdept("employee"."emp_id", dateadd(month, 1, '2011-12-01')) prev_dept,            sf_dept_id(IsNull(prev_dept, "emprank"."dept_id")) prev_dptid  FROM employee JOIN emprank  /*  сотрудники  + принятые в тек. месяце  */  WHERE   (   ("emprank"."emp_startdate" <  dateadd(month, 1, ?) and    ("emprank"."emp_findate" >= dateadd(month, -1, ?) or  "emprank"."emp_findate"  is NULL )  and dept_id <> -1)    or    /* уволенные  в предыдущем и текущем месяце*/  (  "emprank"."emp_startdate" >= dateadd(month, -1, ?) and  "emprank"."emp_startdate" < dateadd(month, 1, ?)   and "emp_findate"  is NULL  and dept_id = -1  )    )  and "emprank"."emp_startdate" =   (SELECT MAX (emp_startdate)   FROM emprank WHERE emp_id = eid and emp_startdate < dateadd(month, 1, ?) and dept_id <> -1)     
12/12 16:17:47.590 ** DONE    conn: 477   STMT_PREPARE            Stmt=65645 
12/12 16:17:47.590 ** REQUEST conn: 477   STMT_DESCRIBE_OUTPUT    Stmt=-1 
12/12 16:17:47.591 ** DONE    conn: 477   STMT_DESCRIBE_OUTPUT    
12/12 16:17:47.591 ** REQUEST conn: 477   STMT_DESCRIBE_INPUT     Stmt=-1 
12/12 16:17:47.591 ** DONE    conn: 477   STMT_DESCRIBE_INPUT     
12/12 16:17:47.593 ** REQUEST conn: 477   CURSOR_OPEN             Stmt=65645 
12/12 16:17:47.593 ** HOSTVAR conn: 477   0 timestamp '2011-12-01 00:00:00.000000'
12/12 16:17:47.593 ** HOSTVAR conn: 477   1 timestamp '2011-12-01 00:00:00.000000'
12/12 16:17:47.593 ** HOSTVAR conn: 477   2 timestamp '2011-12-01 00:00:00.000000'
12/12 16:17:47.593 ** HOSTVAR conn: 477   3 timestamp '2011-12-01 00:00:00.000000'
12/12 16:17:47.593 ** HOSTVAR conn: 477   4 timestamp '2011-12-01 00:00:00.000000'
12/12 16:17:47.594 ** PLAN    conn: 477   employee<seq> JNL emprank<fk_employee_emprank> : GrByS[ emprank<fk_employee_emprank> ]
12/12 16:17:47.594 ** DONE    conn: 477   CURSOR_OPEN             Crsr=65646 
12/12 16:17:47.596 ** REQUEST conn: 477   ROW_DESCRIPTOR          Crsr=65646 
12/12 16:17:47.596 ** DONE    conn: 477   ROW_DESCRIPTOR          
12/12 16:17:47.596 ** REQUEST conn: 477   CURSOR_FETCH            Crsr=65646, Count=963, Offset=1 (relative)
12/12 16:17:47.601 ** PLAN    conn: 477   [0]emprank<emprank> : GrByS[ RL[ emprank<emprank> ] ]
12/12 16:17:52.674 ** ERROR   conn: 477   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"
12/12 16:18:44.213 ** ERROR   conn: 477   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"
12/12 16:17:54.030 ** REQUEST conn: 687   CONNECT                 
12/12 16:17:54.030 ** ERROR   conn: 687   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"
12/12 16:17:54.031 ** ERROR   conn: 687   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"
12/12 16:17:59.082 ** ERROR   conn: 456   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"
12/12 16:18:55.633 ** ERROR   conn: 456   code: -301 "Internal database error *** ERROR *** Assertion failed: 102300 (9.0.2.3951) File associated with given page id is invalid or not open -- transaction rolled back"

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Accepted Solutions (1)

Accepted Solutions (1)

Former Member
‎2012 Mar 15 10:04 AM

Problem was here: -n SERVNAME -x TCPIP -c 180m -z -zo d:DBLogs_serverserver_log.txt -zr all -zs 80M

Previous db admin start server with this arguments, asa7 works fine all the time, but asa9 periodically fall... After removing: -z -zo d:DBLogs_serverserver_log.txt -zr all -zs 80M

Server works fine last 6 months. Phrase in help: This should only be used when tracking problems. Helped in solving the problem

My prevoius assumption was wrong: The problem was solved. Kaspersky Anti-Virus - mega evil. Connect with the machine on which it is installed base led to a drop in a few hours ... After reinstalling the antivirus crashes is not observed during the month. Perhaps the anti-virus files are corrupted.

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justin_willey
Participant
‎2012 Mar 15 10:17 AM

Glad you were able to solve it & thanks for reporting back - it could save someone else a lot of trouble. If you don't already, it's certainly worth excluding the db, temp & log files from any scanning.

Answers (6)

Answers (6)

johnsmirnios
Employee
Employee
‎2011 Dec 12 9:20 AM

Look in the server console log: I think you will find that there is an assertion failure message and it should contain additional information about the actual IO error. Since you are using iSCSI, I would suspect the problem lies there. A momentary break in network connectivity could cause IOs to fail. If you look in the Windows Event log you may find error reports from your iSCSI drivers. You might also find errors on the iSCSI storage server end.

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Former Member
‎2011 Dec 12 9:37 AM
0 Kudos

DB is not corrupted validating database passed OK; Today was crash again... But error code is another... Log in main post....

johnsmirnios
Employee
Employee
‎2011 Dec 12 9:47 AM
0 Kudos

That usually indicates corruption. If the database can be restarted and validated, then it might just have been in-memory corruption, corruption in the temporary dbspace, something that dbvalid doesn't detect, or possibly incorrect data transferred from the iSCSI device. Sometimes, a file call "assert.dmp" is written beside the database file that will help to diagnose the error -- do you have one? If you do, you may not want to post it to this forum as it may contain private data from your database. You will want to open a case with tech support to submit it privately.

I would also recommend looking for errors reported by your iSCSI system on both sides of the link and make sure you are running the latest software/firmware for your iSCSI system and the latest network drivers.

Former Member
‎2011 Dec 12 10:19 AM
0 Kudos

On this hardware running other virtual OS with ASA7 - its working fine! And other virtual OS`s - all they work fine... "assert.dmp" - was not finded...

johnsmirnios
Employee
Employee
‎2011 Dec 12 10:44 AM

ASA9 is a different product and may use IO in a completely different way from version 7 (larger IOs, more parallel IOs, etc). It is worth at least looking for errors reported by your iSCSI system -- have you done that?

Former Member
‎2011 Dec 13 3:18 AM
0 Kudos

Yes - but there is no warning and error messages... Event Log is clear too and have only ASA9 messages... When will the fall - before making a restart - we'll see the console log... May be something there - that can help us... Some info about iSCSI configuration: Controller Status : Optimal Channel description : SAS/SATA Controller Model : Adaptec 51645 Controller Serial Number : 8A15103C4AF Physical Slot : 3 Temperature : 54 C/ 129 F (Normal) Installed memory : 512 MB Copyback : Disabled Background consistency check : Disabled Automatic Failover : Enabled Global task priority : High Performance Mode : Default/Dynamic Stayawake period : Disabled Spinup limit internal drives : 0 Spinup limit external drives : 0 Defunct disk drive count : 0 Logical devices/Failed/Degraded : 1/0/0 SSDs assigned to MaxIQ Cache pool : 0 Maximum SSDs allowed in MaxIQ Cache pool : 8 MaxIQ Read Cache Pool Size : 0.000 GB MaxIQ cache fetch rate : 0 MaxIQ Cache Read, Write Balance Factor : 3,1 NCQ status : Enabled Statistics data collection mode : Enabled

Controller Version Information BIOS : 5.2-0 (17911) Firmware : 5.2-0 (17911) Driver : 1.1-7 (28000) Boot Flash : 5.2-0 (17911)

Controller Battery Information

Status : Optimal Over temperature : No Capacity remaining : 99 percent Time remaining (at current draw) : 1 days, 19 hours, 55 minutes

justin_willey
Participant
‎2011 Dec 12 5:15 AM

Are the database and log files on the same computer as dbsrv9 is running on? (ie local disks or a network drive)

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Former Member
‎2011 Dec 12 5:02 AM

Most likely some kind of corruption, I guess.. I would run full dbcheck against my database first, and make appropriate action based on results. At least you will find out if your DB is clean.

In case it shows NO corruption at all, maybe perform some deep checks of disk devices, where my DB and log are placed, using check utility from your vendor (seagate, WD, hitachi, veritas..).

Hope that helped, marcel

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VolkerBarth
Contributor
‎2011 Dec 12 6:33 AM

I would suggest to have a look at the whitepaper "SQL Anywhere I/O Requirements for Windows and Linux" to check whether your storage system fulfills SQL Anywhere's needs ("write through" and the like).

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Former Member
‎2011 Dec 19 6:13 AM
0 Kudos

We noticed the relationship between falls and changes to the database structure. If we make changes in the database structure - the database crash during the day. No changes - no crashes....

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Former Member
‎2012 Jan 12 8:15 AM
0 Kudos

Problem is still actual! Changes to DB structure in sybase central - DB crash in next 2 hours...

johnsmirnios
Employee
Employee
‎2012 Jan 12 9:00 AM

And have you contacted tech support? Tried a local hard drive? Updated all drivers? Run IO benchmarks? Tried new SA versions? There's only so much we can accomplish in this forum especially when the suggestions are not followed.

Former Member
‎2012 Jan 13 2:15 AM
0 Kudos

ASA9 no longer supported ... Tests were run, there is no change in the structure of the database - all going well ... If there is - the fall. To use the new version of the ASA - it must first buy ... Local disk, we have not tried ... There are certain difficulties with this, we need to pick up a new server, change the information in the data sources...

VolkerBarth
Contributor
‎2012 Jan 13 3:44 AM
0 Kudos

Are you saying ASA9 is not longer supported by TechSupport? That would come as a surprise to me - AFAIK, it's only EOL'ed, i.e. bugs won't be fixed anymore but you still should get help.

jeff_albion
Product and Topic Expert
Product and Topic Expert
‎2012 Jan 20 1:45 PM
0 Kudos

"Limited technical assistance" is always provided for EOL products in technical support.

See: http://www.sybase.com/support/aboutsupport/policy

"For older versions of Sybase software, limited technical assistance will be provided, so long as you have a current support contract for that product, subject to the availability of trained personnel and resources. Limited assistance consists of helping customers with questions, workarounds and migration to a supported version of the product. It does not include new bug fixes or integration of any bug fixes into previous updates. Sybase will provide existing interim versions (i.e.; updates, if any, developed for the product prior to the end of engineering support) as appropriate. Sybase will not purposely maintain staff, expertise or equipment and reproduction environments on older versions of products, and therefore, over time, the ability to provide assistance will become further limited as expertise on these older versions erodes."

Former Member
‎2011 Dec 13 6:51 AM
0 Kudos

Today was crash again

Console log

Connection ID 199: Character set changed to "none"
Connection ID 96: disconnecting client - No activity for 240 minutes
Connection ID 96: Disconnected TCPIP client's AppInfo is HOST=P152;OS=
Connection ID 96: Client disconnected
Connection ID 96: "kkk" disconnected from database "skynet"
A read failed with error code: (38), Reached the end of the file.
Fatal error: Unknown device error
Attempting to save dump file at 'C:\\WINDOWS\\TEMP\\sa_dump.dmp'
Dump file saved

Where i need to send dump file?

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johnsmirnios
Employee
Employee
‎2011 Dec 13 9:31 AM

Error 38 is attempting to read beyond end of file and almost always indicates corruption. At this point, I would recommend trying a to do a dbunload of your database. Don't worry about reloading it yet, just do an unload since it might just catch something that validation did not. You might find that the error is then easily reproducible.

As for the dump, it can only be sent through tech support and you would need to open a case. Only tech support has the procedures in place to accept client data appropriately (eg, we can't accept HIPAA-protected data). However, v9 has been out of support for a while and I'm not sure how tech support deal with that (I'm a developer, not a tech support rep). They may ask you to reproduce the issue with a supported version of SQL Anywhere and that would require an unload/reload since all currently supported versions are not compatible with the v9 file format. If you have a corrupt database that easily reproduces the error with dbunload, you might be able to submit it for analysis anyways. Also, if tech support is willing to accept a v9 dump file, a full-dump is much more useful than a minidump and full dumps can be enabled by adding "-md full" to your server command line. Note that the dump file will be a little bigger than the size of your database server's cache.

These forums are great for getting answers but once we start debugging dump files and/or analyzing corrupt databases, we must go through tech support. I recommend you contact tech support to determine how to proceed.

Former Member
‎2011 Dec 13 10:26 AM
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Unloading the all databases running on this server ended with no errors... Looks like I'm losing my mind

johnsmirnios
Employee
Employee
‎2011 Dec 13 10:53 AM

You're not losing your mind but you are right that the circumstances are perplexing. It means we can't rule out iSCSI or problems with SA. Tech support is the right way to go. The only remaining things I can think of that you could do on your own are the following:

  • Put the database on a local drive to rule out iSCSI as the culprit
  • Look for updated drivers, firmware for iSCSI & network
  • Run IO benchmarks/stress tests that might show that programs other than SA encounter IO errors over iSCSI
  • Consider trying to upgrade SA to a newer version though that will required unload/reload

If SA is the cause of the problem or if SA is bringing out an error in the iSCSI system, tech support is the only way to determine that. Via tech support, we might be able to analyze the problem via a full dump and a copy of the database rather than resorting to some of the options above. If you can move the database to a local drive for a while, it is a good way to eliminate some of the possibilities.

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