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Printer Driver and InfoView

Former Member
0 Kudos

I have installed locally the printer driver for [Epson Stylus Pro 9800|http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Downloads&oid=60322&prodoid=55197367], which allows me to create wide reports. Since my reports vary in sizes, I created a "User Defined" paper size for each, and assigned a unique name to it.

On my Windows server where InfoView is installed, I have the same printer driver with the same user-defined paper sizes. When I generate a report on InfoView, I leave the printing-related settings to their default values, as follows:

Format: Crystal Report

Page Layout: Document Settings

Print Settings: None

The problem is the report is cut off. The paper size that I set for the report isn't being applied.

Another problem I encountered is when I changed Print Settings to Crystal Report and try to set the report parameters, I get this message: "An error has occurred: Object reference not set to an instance of an object."

Any help is much appreciated.

Thanks,

Arnel

Accepted Solutions (1)

Accepted Solutions (1)

ted_ueda
Active Contributor
0 Kudos

Since the page size is user defined, are the Page Server and/or the Report Application Server running under the OS User Identity under which the page size is defined?

Sincerely,

Ted Ueda

Answers (0)