Portal Inbox workflow item display differently. Anyone can help?

[Former Member]

Dear All,

I have a problem with my portal inbox. My workflow item in my development portal inbox is displaying differently from the production environment.

For example when the MSS user click on leave approval item in his inbox to approve a leave, my development portal is displaying the approval screen in a better view but the production is just displaying the backend sap inbox screen.

Anyone knows where I can configure this and is there any documentation for it. I suppose this is a UWL configuration right?

Thanks,

Regards,

Bryan

[Former Member · Accepted solution]

Hello Brian,

Please have a look at the UWL Configuration Guide:

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/a3461636-0301-0010-3787-978...

Regards

Atul Shrivastava

PS:Award points for helpful answer.

[Former Member · Accepted solution]

Hi Atul,

Thanks first for your quick respond.

I have compared one of the XML file from system administration -> system configuration -> universal worklist administration on development and production. The configuration XML is uwl.webflow.SAP_R3_HumanResource(Low) where I found that there are some different from the development. Apart from that, the development EP have more configuration for example uwl.webflow.SAP_R3_financial(Low) is in development but not in production.

Do I need to delete the configuration and upload the XML file that I download in development?

Is there anything else that I need to do on the R/3 or EP side?

Below are some parts from the XML that I download from development.

<?xml version="1.0" encoding="utf-8"?>

<!DOCTYPE UWLConfiguration PUBLIC '-//SAP//UWL1.0//EN' 'uwl_configuration.dtd'

>

<UWLConfiguration version="1.0">

<ItemTypes>

<ItemType name="uwl.task.webflow.TS01000096.SAP_R3_HumanResources" connector="WebFlowConnector" defaultView="DefaultView" defaultAction="launchSAPAction" executionMode="default">

<ItemTypeCriteria systemId="SAP_R3_HumanResources" externalType="TS01000096" connector="WebFlowConnector"/>

<Actions>

<Action name="launchSAPAction" groupAction="" handler="SAPIACLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="no">

<Properties>

<Property name="openInNewWindow" value="no"/>

<Property name="display_order_priority" value="5"/>

<Property name="IAC" value="WS01000060"/>

</Properties>

<Descriptions default=""/>

</Action>

</Actions>

</ItemType>

<ItemType name="uwl.task.webflow.TS01000097.SAP_R3_HumanResources" connector="WebFlowConnector" defaultView="DefaultView" defaultAction="launchSAPAction" executionMode="default">

<ItemTypeCriteria systemId="SAP_R3_HumanResources" externalType="TS01000097" connector="WebFlowConnector"/>

Regards,

Bryan

[Former Member · Accepted solution]

Hello Bryan,

You can upload the XML file downloaded from your DEV system but do take care to make changes in the XML file first.

The XML file for SAP_R3_HumanResource and SAP_R3_financial might point to difffernet systems. If they are pointing to same one then you need to update "SAP_R3_HumanResource" text in places with "SAP_R3_financial " first.

Also the Task Number should match otherwise it will not work.

Also take care to keep the backup of the XML file downloaded from PRD in case this does not work or results into an error.

Hope this helps!

regards

Atul Shrivastava

[Former Member · Accepted solution]

Hi Atul,

Thanks again for your reply. I have upload the SAP_R3_HumanResource and SAP_R3_financial to the production. As both of this are pointing to the same system, does this means that i do not need to do any changes? I have uploaded but it still show the backend R/3 inbox screen.

What else i need to do?

Thanks

Regards,

Hock Meng

[Former Member · Accepted solution]

please check the respective iview. Is it a UWL Screen or an SAP IAC Template pointing to BWSP internet service.

This can happen only in this case.

regards

Atul Shrivastava

[Former Member · Accepted solution]

Hi Atul,

Thanks, really appreciate your help. I really need to solve this issue.

When i compared to development, both also using the universal worklist page which is provide by sap under content provided by sap -> end user content -> standard portal users -> iViews -> Pages - > com.sap.km.pages.

Is there anything wrong if i just download the xml file from development and upload it back to production as the system landscape name is the same. Anything i need to change?

I have these config the development

uwl.standard.custom (High)

uwl.webflow.SAP_R3_Financials (High)

aib (Medium)

uwl.standard (Low)

uwl.webflow.custom.SAP_R3_HumanResources (High)

uwl.webflow (Low)

uwl.webflow.SAP_R3_HumanResources (High)

uwl.collaboration (Low)

By making to the same, I actually uploaded the following xml file from development:

uwl.webflow.SAP_R3_Financials (High)

uwl.webflow.SAP_R3_HumanResources (High)

uwl.standard.custom (High)

uwl.webflow.custom.SAP_R3_HumanResources (High)

The rest for as below i leave it without doing anything. Do i also need to upload the XML file from development.

uwl.collaboration (Low)

uwl.webflow (Low)

uwl.standard (Low)

regards,

Bryan