on 2012 Feb 07 7:03 AM
Hi Folks,
We are working on Payment Release workflow in AR module.
Once the invoice is posted, workflow is able to block the payment, but not sending mails to the agent for approval.
For testing, i have entered a dummy userid as the agent and checking for the mails.
How can we debug or monitor to check why the agent is not getting mails in SBWP.
Pls suggest how to solve the problem.
Thanks in advance,
Shyam.
Hi SP,
check the task that sends the user for approval, if its agent assignment maintenance is set to "General task".
Hope it helps.
Aditya
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hello,
First, check the workflow log for any problems.
If all looks well there, check SOSt and see if you can find the mail there.
How do you send the mail? SendMail step?
regards
Rick Bakker
hanabi technology
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Hi,
Thanks for the reply.
Actually we did configuration for the payment release approval and we assigned the workflow in the configuration.
So the workflow will be executed in the backend process..could you please let me know how we can check workflow log
for a backend process.
We are trying to send mail as workitem to the user.
Thanks,
Shyam.
Hello,
Okay, let me correct that for you:
"We are working on Payment Release workflow in AR module.
Once the invoice is posted, workflow is able to block the payment, but not sending WORKITEMS to the agent for approval.
For testing, i have entered a dummy userid as the agent and checking for the WORKITEMS.
How can we debug or monitor to check why the agent is not getting WORKITEMS in SBWP.
Pls suggest how to solve the problem."
Have you looked in SWI5 to see if it is listed for the user there? Check that there are no excluded agents.
The solution is likely that you haven't set the task to General Task, as already suggested.
regards
Rick Bakker
hanabi technology
Hi,
Thanks for the replies.
I have already set the task as General and even created the event linkage in SWE2.
But just checked the Tcode 'SWEL' and found out the following error.
Its a BSEG object type, with event 'CREATED'. Here event has triggered but has shown the error as
"Workflow definition of task 'WS00400012' cannot be activated".
Actually its a standard Workflow. So could anybody suggest to solve the above error.
Thanks in advance,
Shyam.
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