passing email Id through a variable as agent to expression and not working

[Former Member]

Hi,

I am passing email Id through a variable as an agent to expression in user decision step of workflow. I am getting an error "Result of agent resolution does not agree with agents of task" while executing for external email. Can any one please tell whether it is possible to send email Id to agent and what could be the problem behind it. I have done the config through SWNCONFIG also.

Thanks in advance

Surya

[former_member193382]

Check this forum for more on this.

Regards,

Raj

[former_member193382]

Hi,

It is not possible to send workitem to a mail ID.

You can make use of only organizational objects like user ID/position/job/org. unit.

For sending workitems to outlook you need to have duet and other third tools.

Regards,

Raj

[suresh_subramanian2]

Hello SuryaPrakash !

To override the error message, please check whether the binding between workflow container and rule container are compatible.

Regards,

S.Suresh

[Former Member]

Thanks Suresh,, But this is working for my SAP Inbox but not working for outlook email

Thanks

Surya

[suresh_subramanian2]

Hello SuryaPrakash !

Please check whether SMTP node in SCOT transaction is configured properly.

Also, check whether the programs RSCONN01 and RSWUWFML are scheduled in background.

Regards,

S.Suresh

[Former Member]

Hi Suresh,

I will check the transactions given by you.

But as Raj said even I read in some of the posts that we cannot send a work item to outlook email.

Thanks,

Surya

[former_member193382]

Hi,

The transactions given by suresh are to check if the mail configuration for outlook is in place.

If your requirement is to send workitem to outlook you can searh sdn or google for microsoft duet.

Regards,

Raj

[former_member185167]

Hello,

You say you have set up SWNCONFIG that means you have Extended Notifications working. It can send a mail to the user's outlook and you can customise it to include links. With Extended Notifications in place you can just send to workitem to the SAP user id (or their position) and let Extended Notifications do the rest (after some configuration).

Indeed, you can't send a workitem to an email address.

regards

Rick Bakker

hanabi technology

[Former Member]

Thanks Rick. It means we need to send SAP User ID in 'EXPRESSION' to AGENT and the configuration will take care of sending it to the mail address attached to the SAP User ID. My problem is I am passing mail ID directly in EXPRESSION to Agent of work item which is not correct. Please confirm.

Thanks,

Surya

[Former Member]

Hi Surya,

If you have work item then create one workflow container with the type of WFSYST-AGENTS and populate the container with the corresponding Approver User ID or position.

Then run the workflow and the Task will send to the approver's inbox for Approval. If you have extended configuration for this approval Task, then the mail also will automatically send to the Approver's Mail ID.

So if it is a work item, you no need to pass the Email ID to the Agent container. You should pass the SAP user id of the Approver.

Thanks,,

Viji.

[former_member193382]

Hi Viji,

Is it possible to send workitems to outlook through extended notifications?

I mean can you user approve or reject the workitem from his outlook?

I heard we need to install middle wares like duet. Please correct me if i'm wrong.

Regards,

Raj