Page Setup / Page Size changing

[Former Member]

Hi all,

I'm using 2008 version 12.3.0.601

I have many reports and labels.

Once in a while one of the users who print labels will come to my desk and show me a label that had been working for months or even years and the print size is suddenly totally wrong.  I open the Label and look in page setup and see the page size mysteriously changed from 4x6 to 4.5x11 !!!

Any ideas on how this can happen?

Some times they need to print hundreds of labels and this quickly can become a major issue.

Thanks very much for your help.

Thx

Tim

[former_member183750 · Accepted solution]

Hi TIm

No idea - very strange. However I note that you are using Service Pack 3 and the most recent updates is SP 7. It would be a good idea to update the install and see how things go after that. Updates can be downloaded from the following Portal:

Downloads for SAP Crystal Reports and others

- Ludek

Senior Support Engineer Product Support, Global Support Center Canada

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[Former Member · Accepted solution]

I will give that a try, thanks

We are licensed through another company though and may not be able to upgrade right now.

I sure will check that though.

Thanks