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Other user is receiving the invoice items in Fiori even not substitute

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Hi Guys,

We are having one issue in opentext. As the invoice is pending with User-A but User-B also can able to view them in her inbox in Fiori. Ther User-B is not substitute of User-A, but still she can see them in her queue. And User-B not receiving any reminders also in her mail.

Can anyone help us to find out the root cause?

Thanks,

Thanuja M.

Accepted Solutions (0)

Answers (2)

Answers (2)

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Can you check is there anyone in 'Substitutes for'? Check by adding the userid in the trn: RMPS_SET_SUBSTITUTE, are you able to find anyone. sometimes like loop inside loop, user inside some other user issue might be there.

Thanks,

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Hi Pavithra,

In "Substitutes for" also it's empty. And i checked in the tcode:RMPS_SET_SUBSTITUTE and it is to define substitute.so this is also not hep us to find the issue.

Can you please suggest again?

Thanks,

Thanuja M.

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Possible to explain with some screen-shots about the issue? Might be you had added as a substitute in the COA approval grid.

Thanks,

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Hi Pavithra,

Thanks for your reply. Here you can see, User-B is not Substitute of User-A.

Below is the Fiori Screen of User-B,

User-B is having the items in her inbox which are related to User-A.

Usually, substitute will receive reminders with actual users. But in this case, User-B is not receiving any reminders also, still she will be having the items which are belongs to other user.

Kindly help us to find out root cause.

Thanks,

Thanuja M.