I'm with a client that keeps organisational structure in a non-SAP system, but might be considering moving this structure into SAP. In either case, I need to have an organisational structure in Workflow for agent assignment. If they continue to keep the org. structure outside of SAP, I will have to create the structure from scratch in WF, correct? Can the two structures be kept in synch automtically?
If they decide to go with the SAP option, will I still need to create the org.structure from scratch in Workflow, or can I somehow use the already existing org.structure in SAP.. how?
I have been looking at help.sap.com and other sources for help, but I am unable to find a clear picture..
Any help is greatly appreciated.
For workflow you dont need to build a decicated workflow org structure, but you can use an existing OM structure. The problem in most of the times is that the OM structure which represents the organization is not always suitable for use in workflow.
I dont know which options you have with migrating the HR Om structure from a NON sap environment to a SAP system.