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Open Task button does not appear on mobile devices - My Inbox

Former Member
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I am using My Inbox with one custom workflow.

The workflow starts an SAP transaction using the Open Task button.

Open Task button appears only if I'm using a browser on the desktop like Google Chrome.

Open Task button does not appear if the Fiori runs on mobile devices.

What should I set up for the Open Task button to appear on mobile devices?

Thank you


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Answers (1)

Answers (1)

Product and Topic Expert
Product and Topic Expert
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HI Everson

Open Task uses default configurations in SWFVISU which are often only appropriate for Desktop use.  In the My Inbox configuration for each task you can specify which tasks should show on which devices by assigning the Consumer Type to the task. 

If you want to use Open Task on mobile you must assign an appropriate option for mobile use.  Eg. Point the task to UI5_BSP or use an intent based navigation as per SAP Note

Alternatively you can configure Decision Keys against the Task in the Gateway & add the code to perform the action in the matching badi /IWWRK/BADI_WF_BEFORE_UPD_IB

A 3rd option is to use the app's extensibility options to create your own buttons...but I'd suggest you try the other 2 options first.

HOpe that helps