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Number of User Limit in Crystal Reports 2013?

Former Member
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I'm studying a solution for porting of 180 reports developed in CR9, and displayed in legacy ASP pages, in Windows 2000 server.

New solution is:

Windows 2008 Server 64bit, where a ASP.NET web site is deployed, and also CR for Visual Studio 2010 RunTime libraries (both 32 and 64 bit)

Crystal Reports 2013 (for report development)

Crystal Reports for Visual Studio 2010 (for integration in ASP.NET pages using CrystalReportViewer)

The question is: how many users in the same time can be managed by CR runtime libraries? Finally: there is a user limit? And if response is yes, there is a solution (maybe CR server version) that allows to increase user concurrency?

Thank you in advance


Accepted Solutions (1)

Accepted Solutions (1)

Active Contributor
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Lets' bring this back to your original question as that was addressing Crystal Reports. Dhanajay gave you an answer for the Crystal Reports Server - a very different animal...

So this is what you are looking at for Crystal Reports for Visual Studio 2010;

The engine is throttled do 3 CPL (Concurrent Processor License). E.g.; three reports can be submitted at the same time - does not mater if it is three different people or one person submitting three reports at the same time. Fourth and subsequent requests are queued up. If you look in the Even viewer you will see warning like: A Crystal Reports job was delayed 2 second waiting for a free license to become available.

As soon as one of the reports is done processing, the queued up report starts to be processed. Obviously, the limit will depend on the computer. The more powerful computer, the more reports you can be queued up. And obviously, this will also depend on the complexity of the reports. Complex or large reports may take minutes, sometimes 10s of minutes and in the meantime, you may be queuing up 10s or 100s of reports. Eventually, you will bring the server to it's knees, no matter how muscular it is.

To make matters more complicated there is also the concept of Print Job to consider. A print job is almost any action done by the report. E.g.; paging, zooming, drilling. And each subreport is also considered to be a print job. So a report with one subreport in a detail section that returns 100 records will run 100 + 1 print jobs (100 subreports + 1 main report). The print job is set to 75 by default. This can be increased via a registry entry, but again, the more you increase the print jobs, the more strain you are putting on the server. For more info see Crystal Reports Maximum Report Processing Jobs Limit. And don't forget to use the search box in the top right corner of this web page. A search string like 'crystal net limit job' will return a number of good hits.

Bottom line in all of this. General rule would be; go with 10s of users, but less than a 100 to be safe. However, no guarantees. Too many variables for that. For more info see Crystal Reports 2008 Component Engine Scalability (there are no changes between CR 2008 and the version of CR you are using).

If you need more processing power then you are looking at something like the Crystal Reports Server or even the SAP BusinessObjects BI Platform 4.x which is practically limitless (given that your pocket is deep enough ). The above referenced do calso touches on Crystal Reports Server and the SAP BusinessObjects BI Platform.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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Answers (1)

Answers (1)

Former Member
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SAP Crystal Server supports combinations of Named User License (NUL) and Concurrent Access License (CAL).


SAP Crystal Server supports a maximum of 100 NUL and 250 CAL on a single server. Both NUL and CAL licenses can be combined in any way, up to these maximums.Licenses are offered in the license sizes.


When adding new licenses to an existing system, the new licenses are additive. The total number of licenses available for a single deployment is the sum of the licenses in all installed key code..

I hope this is also helps:


Former Member
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thank you for your reply,

but I have a doubt: I found TWO different trial versions of Crystal Reports: Crystal Reports 2013 (already installed in a development server) and Crystal Server.

Is Crystal Server 2013 mandatory, and has to be installed togheter with Crystal Reports 2013, or Crystal Reports can be installed alone (without Crystal Server)?

And, in this last case (it seems that reports work), which is the limit of this solution, in terms of user management?

Thank you again