notification problems

[Former Member]

Hi

I ma trying to subscribe to a document, so when it changes I could get the notification..thou it gives this error.

<b>The operation failed: Subscription: couldn't find a valid channel for all recipients</b>

I have added the email smtp server,user,password in sys adm-> sys config-> utilities-> channels-> email

I do not get the recent notifications iview as well.

Do i need to assign this iview to a role?

[DirkLehmann · Accepted solution]

Hi RD,

the message simply tells you that the choosen channel cannet be accessed for all recipients.

This means, if you choose e.g. EMAIL as channel, all recipients of the subscription MUST have a email address configured at their user. If you subscribe 1000 people with a subscription, and choose channel EMAIL and only a single selected user doesn't have a email address, you can't create the subscription. (I know this is not nice...)

So make sure that all recipients are able to receive notifications through the selected channel.

Regards

Dirk

[Former Member · Accepted solution]

Thanx, I can subscribe to a document and add others.

I assume now, that if i make a change to that doc, others subscribe to it will receive a KM notification. I do not see this notification iview..

How do i assign this iview to where portal favourites reside?

[Former Member]

Hi ,

IS ur email functionality otherwise working? In the sense are you able to send mail from the sendTo functionality. If this is not a problem then Check whether the notification service is activated at KM-CM- Global services- Notificator service and everyone has read permissions on the etc/notifications folder.

If send mail functionality itself is not working then you are missing out some step,kindly refer to the links provided by Robert.

Hope this helps,

Regards,

Uma.

[Former Member]

Hi RD,

could you please make sure that you have made all the important settings mentioned in those threads?

Hope this helps,

Robert