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Multiple users on a single PDA causes incorrect Service Confirmations

Former Member
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We are using MI 2.1 SP03 and Mobile Service application. When two different users (service reps) use the same device to download assignments this error happens.

User 1 confirms an assignment and DOESNOT sync the device, when user 2 logs in and syncs it, it creates a confirmation under his name. He also can see and confirm the assignments for User 1. Why is the inbox/outbox for both the users same? Why is this happening?

Thanks

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Hello Sidd,

Is Mobile Service a Generic sync application?

Or is it a SmartSync application?

Regards

Jo Gel

SidBhattacharya
Product and Topic Expert
Product and Topic Expert
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It is a Generic Sync application. It is not designed for multiple users on the same PDA.

Former Member
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Hello Siddhartha,

have you tried using "VisibilityType.SEPERATED" when creating the OutBoundContainer? I think that should solve your (outbound)problem if you are using GenericSync.

Greetings

Frank Brackmann

Message was edited by: Frank Brackmann

Message was edited by: Frank Brackmann

SidBhattacharya
Product and Topic Expert
Product and Topic Expert
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Hi Frank,

The data persistence mechanism used in MSE HH for CRM is not designed for the multi user mode.

Regards

Sid

Former Member
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You can aviod this,if you use "VisibilityType.SEPERATED" when creating the OutBoundContainer. I think you use "VisibilityType.SHARED".

Greeting

Frank Brackmann

Former Member
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Check what parameters you give on the OutboundContainerFactory.createOutboundContainer() method. Through them you control the container maintenance.

SidBhattacharya
Product and Topic Expert
Product and Topic Expert
0 Kudos

This is the behavior of the standard application!

Thanks