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Multiple Message Processors

Former Member
0 Kudos
61

Is there an additional partner function that can be used and reported on when creating a service desk ticket to show who is the primary message processor and who is assisting the primary message processor.

For example a ticket is created for technician A, but he needs the assistance of technician B for part of the resolution. How can we record on a Service Desk ticket that technician B has been involved?

Thanks

Simon

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Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Simon,

In the partner determination profile, you can set a maximum and a minimum per partner function. By doing so, you can add multiple message processors to the message on the "Partner"-tab in the Transaction Data view of each message.

Keep in mind that only 1 BP can be the main partner and that you can only use 4 partner functions on the 'Fast Entry" view.

However, if you add a second message processor on the Partner tab (e.g. business partner 10), The message will also show up if you search for messages assigned to BP# 10 in transaction CRM_DNO_MONITOR.

Hope this helps, if you need more info, let me know.

Best regards,

Jeroen.