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Logon denied to InfoView

Former Member
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hi all

sap bo xi 3.1

i use license key from service.sap.com but when i try to log on to InfoView:

Logon denied: Your system does not allow the use of this application

or i try create new user:

You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 Concurrent User Licenses.

in license key area in cmc Named Users and Concurrent Users-0 Total Licenses

help...

Accepted Solutions (0)

Answers (5)

Answers (5)

Former Member
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Hi Alex,

Same issue we faced in our environment but finally we struggled a lot and we changed the license key ..,it works!!!!

Login to CMC--> License Key--> Remove old key and Update with the new one..

Cheers

Regards,

Narsimha

Former Member
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Thanks a lot!

i try to install on win 2003

Former Member
0 Kudos

hi all

i use default installation SAP BO XI 3.1 on windows XP with mysql and tomcat.

i have no integration kit. i use temp key from excel files and product BOE Premium CPU x 1

first i use key from the same excel file and it works ok but from this file...

0 Kudos

Can you please confirm that you have a BO Enterprise and not a BO Edge installation?

I am a little bit confused. Do you get the keys from the excel file with the temporary keys or from another file? Can you confirm that the key is for XI 3.0/3.1?

Regards,

STratos

denis_konovalov
Active Contributor
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You cannot install BOE 3.1 on Windows XP.

Please use a Server OS. This product will not run correctly on Windows XP.

Only client tools can run on XP, server side components have to be run on a server OS.

former_member793810
Active Contributor
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Install Win 2003 64 bits to get it working.

Bashir Awan

Former Member
0 Kudos

Thanks for your response

i try to log on to Deski and Webi with Administrator and Guest but :

Logon denied: Your system does not allow the use of this application

or

[repo_proxy 49] SessionFacade::checkLicenses - the current user hasn't got the rights to use this application

i use temp license key from servise.sap.com and add it to cmc

but in license information

Unknown Product Version License Key Information

so i cannot create enterprise user

You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 Concurrent User Licenses.

i use bad key ?

former_member793810
Active Contributor
0 Kudos

What is your back end?

Is it SAP or some other database?

If it is SAP what about integration Kit?

Thanks

Bashir Awan

0 Kudos

For which product is the key you are using. I assume that you extracted it from the excel file containing the temporary keys.

Is there any key entry visible in the CMC under License keys?

Regards,

Stratos

ashish_gupta3
Participant
0 Kudos

You need Business Objects Enterprise License key with valid user licenses. Until you have an enterprise license, you SAP license key will not work - as the Integration kit sits on top of Business Objects Enterprise.

former_member793810
Active Contributor
0 Kudos

Are you able to log on to SAP using the same user name and password or are you using enterprise user name and password and cannot log on?

If you have no license key listed there then why don't you add key under license manager.

You can log on to Lic Manager and add your lic.

If you dont have permanent lic key you can go to service.sap.com and download tem key file.

There are couple of SAP Notes:

1377934 - "Access is denied" accessing InfoView in SAP Portal

1418562 - How to add additional license key to BusinessObjects Edge series

1183769 - How do the Business Objects Enterprise 6 license key files work?

Bashir Awan