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Login failure to Access database when trying to print using CR Viewer Runtime

BillLinck
Discoverer
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I have a customer that received a new PC and installed our software.  We use the Crystal Reports runtime to print reports.  The customer is getting the following exception CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.GetLastPageNumber... when trying to print a report.

The Error is "Database logon failed"

The report is using an Access database and we do not use logon credentials. 

Anyone have any ideas what might be happening?

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ido_millet
Active Contributor
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Perhaps the machine is missing the connectivity driver or has a mismatched driver (e.g. 64-bit when your app is 32-bit).

BillLinck
Discoverer
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Thank you for your response. I looked at the machine having the issue and it does have the 32-bit access driver installed.