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LO 26603 - Database logon failed

Former Member
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Hi everybody...

i need your help for an authentication issue whit LIVE OFFICE connections from Xcelsius2008 to Crystal Report Server 2008.

I've just connected other reports data in Xcelsius2008 but generating the SWF sometimes the SWFs can not logon and refresh the live office objects (ex. Crosstabs).

The error message is the following:

'Database logon failed (LO 26603)'

During the SWF's generation in Xcelsius (Live Office), it requires me the authentication to Logon in the Database, if I insert the correct authentication, Xcelsius refreshes the data (downloaded by CRServer) but before that it shows the Preview, it requires the authentication for Crystal Report Server 2008;

in this windows i select:

Sys: ServerName

User: Admin

Password: Password

Autentication: Enterprise

After this step, for some SWFs the data are refreshed and it works correctly, other times it shows the same error: 'Database logon failed (LO 26603)'

May you explain me why for some "live office connections" i have this problem and other times not?

Accepted Solutions (0)

Answers (2)

Answers (2)

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Logon to CMC

Goto the Crystal Report Objects in the CMC

Right click and choose: Database Configuration

Under the topic: When viewing report, choose the option: Use SSO Context for Database Logon.

Former Member
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Did u manage to solve this error? could you please explain if you did so. I am facing the same issue