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Items not visible in SAP inbox

Former Member
0 Kudos
70

Hi,

We have one workitem which is related to 'Deadline Reached'. We can see 5 agents for this work items.

But customer is saying that it is visible only for 1 user, rest 4 can not see.

Even they can not see the 'Deadline Reched' folder in their inbox. We initially thought user could have Reserved he work items but t

he does not.

What can be the reason , please do let us know and how to rectify this.

Regards,

Sandeep Garg

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former_member185167
Active Contributor
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Hello,

Look in the workflow log (SWI1) and/or in SWI5 to see what happened.

What has probably happened is that one user has Reserved it. Then he is the only one who can see it.

An Administrator can "replace" (un-reserve) the workitem via SWIA.

regards

Rick Bakker

hanabi technology