Showing results for 
Search instead for 
Did you mean: 

Items not visible in SAP inbox

Former Member
0 Kudos


We have one workitem which is related to 'Deadline Reached'. We can see 5 agents for this work items.

But customer is saying that it is visible only for 1 user, rest 4 can not see.

Even they can not see the 'Deadline Reched' folder in their inbox. We initially thought user could have Reserved he work items but t

he does not.

What can be the reason , please do let us know and how to rectify this.


Sandeep Garg

View Entire Topic
Active Contributor
0 Kudos


Look in the workflow log (SWI1) and/or in SWI5 to see what happened.

What has probably happened is that one user has Reserved it. Then he is the only one who can see it.

An Administrator can "replace" (un-reserve) the workitem via SWIA.


Rick Bakker

hanabi technology