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IT Servicemanagement 702

Active Contributor
0 Kudos

Hi experts,

we setup our new IT Service Desk.

Therefore I copied the transaction type SMIN to ZMIN.

I can start the web ui and everything is fine.

But now we would like to use the categories (displayed right)

So there is a possibility to maintain categories in an service message on different levels.

But I can't find the way, how to customize the categories.

Can someone please post a guide how to customize the categories to my transaction type ZMIN.

Thx in advance

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi, Christian.

This is a configguide for multilevel categorization:

Active Contributor
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Thx Artem,

that's exactly what I was looking for.

Great guide.

Thx again

Answers (0)