Issue with Desktop Agent. Login screen never close

[michael866056]

Hello,

I had an issue with the login. The windows with the login and password never disappear. It says “Login Successful” but the status on the desktop agent is “Waiting for User to Enter Credentials “.

if i close the login windows the status of the desktop agent change to “Error Unable to Complete Authentication”

I tried

• the change on the regedit (add registry key CtxtRun.exe with value (in decimal) 11000 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION)
• the Command prompt ("ctxtrun.exe -tenantURL <your tenant url> -nocheck")

can you help me?

[roberto_carini]

Hi,

I have the same Issue,

Can you help me?

thanks

Regards

Roberto

[peterengel · Accepted solution]

Hi,

try to put *.hana.ondemand.com as trusted site in your IE settings.

Br,

Peter

[former_member683188 · Accepted solution]

I am facing same issue for SSO tenant registration. It works for SSO disabled factory connection. I tried adding the URL in trusted sites but no luck. Any other suggestions?

[michael866056]

Thanks Peter.

I'll check that solution.

I did the installation in my 2nd laptop and is working, it seems that is a authorization issue.

[former_member525517]

Hello,

Can you please tell me about the fix for this. What is the authorization issue you are talking about.

Thanks a lot in advance!

BR- Vibhor