Issue missing home page for a specific persona in the SAP2405 + missing some notes from 2405

[a_kingston]

Hello everyone,
@dudejas , @syam_yalamati 

Currently, we are accessing the SAP Service Asset Manager 2405 application within the S/4HANA(Version - 2022) and kyma environment. We can access the application through our credential but After the initial sync was successfully completed, we are encountering a missing home screen issue. We are unable to view the Home Page.

However We tried implementing notes(3398187) into SSAM2405, but it is not relevant for our system and states that it cannot be implemented. This could be due to the status of our S4HANA 2022 system, as it has S4FND SP level 0000.

I have attached the log screenshots for your reference

Could please provide some insights or suggestions to resolve this issue?

Thank you very much in advance,
Kingston. A

SAP HANA service for SAP BTP  , SAP Field Service Management, connector for SAP Business One  
#SAP Service and Asset Manager,   #SAP Mobile Services,  #SAP Mobile Asset Management , SAP BTP, Kyma runtime  , SAP HANA Enterprise Cloud  

@syam_yalamati , @dudejas 

[Pvunnam]

Hi Syam,

We already implemented the TCI Notes according to the system setup and those are successfully implemented.

We can see all the data from the Gateway client, Mobile services, and the device. The only issue is that the home screen is missing for the persona (Maintenance Technician and other personas).

Could you please suggest any Notes related to the above issue?

Thanks, in Advance!

Regards,

Pramila Vunnam

[muhammad_rafay]

After you press OK on that pop-up, the app should continue to work as usual. This is not an error but a warning that you can ignore if you have the personas maintained correctly.

[Pvunnam]

Hi Rafay,

Even though it is a warning, the home screen/Overview screen will be blank after the initial sync. 

Could you please suggest on that?

Thanks!

Regards,

Pramila Vunnam

[muhammad_rafay]

Do you have default persona maintained? Are you using Maintenance Technician as a default persona?

[a_kingston]

Hi ! Rafay

[a_kingston]

Hi Rafay, yes Maintainenance technician is maintained as default persona

[syam_yalamati]

Hello, The note is valid for SPS02 & above and is the reason it is not applicable for your system. May be you can apply the latest TCI note for MOB-APP-MAO-FND component so that you can get all updates along with features & fixes. Please refer to the blog and apply relevant TCI notes into your system. https://community.sap.com/t5/enterprise-resource-planning-blogs-by-sap/upgrade-mobile-application-in...