Invoice Status Update Fails in Ariba CIG

[former_member45162]

Dear SAP enthusiastics,

I encounter an issue/error related to sending out invoice status update from our SAP S/4 HANA (VIM) system to our SAP Digital Supplier Network platform.

Here below an example related to the rejected status.

The invoice was send out from the DSN Supplier account to SAP S/4 HANA VIM solution were the invoice was rejected by the VIM approver role. Unfortunately, This reject action wasn't received in a succesfull way in DSN/Ariba CIG. In order words, the document failed in Ariba Network. Below the corresponding cXML file with the error message/code:

<n0:DocumentStatusUpdateRequest xmlns:n0="http://sap.com/xi/ARBCIG1">

<ERPDocumentNo>INV_562</ERPDocumentNo>

<DocumentNo/>

<DocumentType>InvoiceStatusUpdateRequest</DocumentType>

<LogicalSystem>S41CLNT100</LogicalSystem>

<Vendor>16000032</Vendor>

<Date>2021-03-16</Date>

<Time>14:03:18</Time>

<Status>REJECTED</Status>

<TimeZone>713</TimeZone>

<Comment>

<Comment languageCode="en">Ariba Network Response is :"Bad Request" and Error Code:"400" and Error Code Response:"No valid To credential was supplied [ANCLS-125001008]. Suggested Action : Document Failed in Ariba Network. Error Code : CIG-PLT-00644. Please review the Support Note 189049 (https://support.ariba.com/item/view/189049) for solution</Comment>

</Comment>

</n0:DocumentStatusUpdateRequest>

By checking the preprocessed cXML files we found the discrepancy regarding the to credential. See attachements:

Passed Invoice Status Update: PAID

Not Passed Invoice Status Update: REJECTED

After investigation, we really don't see/know why those credentials are different for the same supplier.

Thanks in advance for your help.

I wish you a pleasant day.

Kind regards,

Cindy

[Danii]

Hi Cindy.

I'm encountering the same problem. Were you able to solve it in the end?

Regards.