Invalid workitem in UWL

[former_member299648]

Hi All,

User has invalid workitem in his UWL since August 2014. Task is not present in  backend production R/3 systems swi5 inbox. At first, it was assumed it might be related to portal level cache but, the workitem still exists post clearing browser cache and manual refresh of UWL by user.

Their has been multiple portal restarts since August 2014 and portal was recently upgraded from 7.0 to 7.4 but issue still exists.

Regards,

Amit Nanda

[armandozaro]

Hi Amit

Have you tried to clear the UWL cache so that to rule out about any possibility of the item being shown to the user due to cached information?

You may check the following KBA on how to clear the UWL cache:

2141647 - How to clear the UWL cache

Regards,

Armando

[former_member299648]

Hi Armando,

Yes, we have cleared the UWL cache and even the systems were restarted due to planned maintainance activity. It didnt help.

We were however able to find the workitem in old R/3 systems and have deleted it from their.

Thank you for your help .

Regards,

Amit Nanda

[armandozaro]

Hello Amit

Thank you too for allowing us to know what the cause for the workitem to still appear in the UWL was.

Regards,
Armando