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Installation of EBF 7254 fails because of jvm.dll

vlad1
Participant
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Hi, upgrading SQL Anywhere with latest EBF from 17.0.11.7059 to 17.0.11.7254.

Went just fine on two laptops running Windows 10 Pro fully updated.

But on our Test server (Windows 2019 Server standard) the EBF installation fails with error message

**Could not load the Java virtual machine library

C:\\Program Files\\SQL Anywhere 17\\Bin32\\jre180\\bin\\server\\jvm.dll

Windows error code 126

The specified module could not be found.**

And then the same for Bin64 folder.

Now I've checked Program Files folder, and there is 100% the file jvm.dll in both the Bin32 and Bin64 subfolders of the SQL Anywhere folder after the EBF 7254 installation. Same size, same Date/Time stamp just like on my laptop that is not experiencing the issue.

The big problem is that neither SQL Central nor Interactive SQL can start, they are giving the same error message. When I check the database connectivity and service via ODBC, they seem to be OK with "Connection successful", but I cannot bring up SQL Central at all.

I remove the entire SQL Anywhere 17, same error message appear twice more, reinstall clean 17, patch up to 17.0.11.7059, everything is fine again.

What's up with that 7254? How do I fix this problem?

Just to add, I can see that EBF 7312 was released 10 days ago, but when I try "Check for updates" via SQL Central, it says that there are no available updates.

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Answers (2)

Answers (2)

Hi there, It needs MS Visual C++ 2015 Redistributable

vlad1
Participant
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Yup, Chris and Markus were quicker, thanks 🙂

you have to install the actual visual c runtime

vlad1
Participant
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Thanks Markus, done 🙂