Hi, I am configuing the incident management in solman 7.1 and running into some probelms. Can someone help me with it?
First I seems not able to see all the functionality tabs such as "time recording" in the business client. I have the business role"solmanpro" included in SU01\parameter. What else should I need in order to see the full function of the incident management interface.
second question: If I have the support team determination rule set up correctly, should the "service team" field populated automatically beased on the ibased it selected?
Your help is very much appreciated.
Incident Management WorkCenter setup activities are documented step-by-step in the Time Recording section in the IMG. Time Recording tab is available within the Incident Managment workcenter. Time Recording can occur within the GUI via a manual call or the reminder action.