Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query failed

[AbdulHammed]

Dear Team,

we're experiencing failures to below services in test and prod tenants since Jan 11, 2025, 05:52:04 

• Replicate Organizational Objects from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA
• Replicate Employee Master Data and Org. Assignments from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA

Error Text :  Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query_S4D failed with message "IllegalStateException:The request object has been recycled and is no longer associated with this facade" 

[JaredF]

following: we are experiencing the same issue with the same timeline.

[Yhg]

we're also experiencing the same issue since Jan 11, 2025, 04:45:29 UTC+8

[SAPJourneyMan]

We're also experiencing the same issue since 11/01/2025, since the automatic SAP Cloud System Updates last weekend to their Cloud Integration environments.

We are running the Neo Environment on version 7.34.10 (with no Cloud Connector)

SAP Support Incident has been raised with the software vendor.

Error Details:

Inbound processing in endpoint at /EC_to_ERP_Generic_Object_Query failed with message "IllegalStateException:The request object has been recycled and is no longer associated with this facade"

SAP Cloud System Changes:

From: SAP CloudSupport Alerts <sapcloudsupport@alerts.ondemand.com>
Sent: Friday, January 10, 2025 11:12:10 PM
Subject: Monthly software update

SAP Cloud Integration

Customer Communication

Monthly software update

Dear Customer,

Customer Name: *********

Over the course of next two days, your tenant will be updated to the latest software version.
The update will be performed with zero downtime and hence will not impact your business.
For information on the latest feature delivery, kindly refer to our official documentation:

https://help.sap.com/viewer/368c481cd6954bdfa5d0435479fd4eaf/Cloud/en-US/72ef31d2739a4b079f0d297ffa6...

[carloz1]

had to request SAP to restart the cloud... 😕

[SAPJourneyMan]

Just confirming that our solution was in this SAP note:

https://me.sap.com/notes/3559293

It was part 2 of the SAP Note solution for us:

If the Message Exchange Pattern is set to "One-Way" AND the Processing Settings is configured to "WS Standard" AND the "Use WS-Addressing" checkbox is either disabled or not available in the UI, then the next step is to raise a support Case with LOD-HCI-PI-OPS where we will add a parameter to the CPI tenant configurations. This new parameter will require a restart of the CPI tenant. Please provide the following details in the support Case: the affected Cloud Integration tenant URL. confirm the required start time of your CPI tenant i.e. immediate restart or within a specific time window of your choice.