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Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query failed

AbdulHammed
Participant
1,851

Dear Team,

 

we're experiencing failures to below services in test and prod tenants since Jan 11, 2025, 05:52:04 

 

  • Replicate Organizational Objects from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA
  • Replicate Employee Master Data and Org. Assignments from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA

Error Text :  Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query_S4D failed with message "IllegalStateException:The request object has been recycled and is no longer associated with this facade" 

Accepted Solutions (0)

Answers (5)

Answers (5)

marksmyth
Product and Topic Expert
Product and Topic Expert

Hello all, 

Please refer to KBA 3559293 IllegalStateException:The request object has been recycled and is no longer associated with this facade, for resolution steps to this issue. 

1. If you can modify the iFlow, proceed with point 1 of the Resolution.
2. If the iFlow is not modifiable open a support ticket with BC-CP-IS-OPS team and quote the above kba reference. Provide the below informations: 

  1. the affected Cloud Integration tenant URL(s).
  2. confirm the required start time of your CPI tenant i.e. immediate restart or within a specific time window of your choice. 

Regards
Mark

 

HammadSharif1
Explorer
0 Kudos

Hi @AbdulHammed ,

The error "IllegalStateException: The request object has been recycled and is no longer associated with this facade" is likely tied to the SOAP sender adapter configuration. Since this is a standard interface and changes to the iFlow are not possible, please follow these steps:

  1. Verify the Message Exchange Pattern is One-Way and Processing Settings are set to WS Standard. If feasible, switch to Robust(Wouldn't be possible as this is a standard interface).
  2. Raise a support ticket with BC-CP-IS-OPS to SAP in order to adjust the tenant configuration, as this may require a parameter update and tenant restart.

Once completed, the issue should be resolved. You may also refer to the SAP Support Knowledge Base Article (KBA) linked below, which addresses the same issue and was recently posted due to many customers on the NEO environment facing similar challenges.

By following the above steps and referencing the SAP Note and KBA, you should be able to resolve the issue effectively.
SAP Reference KBA: https://me.sap.com/notes/3559293/E 

Best regards,
Hammad Sharif

HammadSharif1_0-1736950115193.png

 

carloz1
Newcomer
0 Kudos

had to request SAP to restart the cloud... 😕

SAPJourneyMan
Discoverer

Just confirming that our solution was in this SAP note:

https://me.sap.com/notes/3559293

It was part 2 of the SAP Note solution for us:

If the Message Exchange Pattern is set to "One-Way" AND the Processing Settings is configured to "WS Standard" AND the "Use WS-Addressing" checkbox is either disabled or not available in the UI, then the next step is to raise a support Case with LOD-HCI-PI-OPS where we will add a parameter to the CPI tenant configurations. This new parameter will require a restart of the CPI tenant. Please provide the following details in the support Case: the affected Cloud Integration tenant URL. confirm the required start time of your CPI tenant i.e. immediate restart or within a specific time window of your choice.

JaredF
Discoverer
0 Kudos

Ours was resolved this morning via an SAP Support ticket.  This was referred in the solution.

https://community.sap.com/t5/technology-q-a/inbound-processing-in-endpoint-at-ec-to-erp-master-data-...

Dan2024
Discoverer
0 Kudos
Hi JaredF, could you please let us how it was resolved. Implementing a fix provided by SAP?
SAPJourneyMan
Discoverer
0 Kudos
Yes, could you please let us know the specific solution, as it is still also unresolved on our end even after a CPI tenant restart.
IvoMenezes
Newcomer
0 Kudos

Could you provide more information, @AbdulHammed ?

BTP Neo or CF? Cloud Cloud Connector version, version of the deployed artifcats, 


My scenario:

Replicate Employee Master Data and Org. Assignments from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA - Version: 8.1.0

Replicate Organizational Objects from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA - Version: 13.0.0

 

There are 2 sources that can help you with your scenario in order to fix the issue that is causing the error "The request object has been recycled and is no longer associated with this facade":

 

1-The following SAP Note seems to solve the problem when using version 2.17.1, but I am also facing this issue, in the newer version 2.17.2.

3517060: SAP Cloud Connector - The Connection checker for backend mappings is not functioning correctly on cloud connector version 2.17.1.

 

2-There's also an recent opened issue in Apache Camel 3|CXF|Tomcat that is used in the cloud by SAP Integration Suite/SAP Cloud Integration

https://issues.apache.org/jira/browse/CXF-9097

 

Best regards.

Ivo

AbdulHammed
Participant
0 Kudos

Dear Ivo,

 

these artifacts are on Neo, the versions are as follows and we’re utilizing web dispatcher not CC.

However, I have noticed a pattern that the Services are failing for every 3 calls, and the 4th attempt is succeeding and it’s repeating.

I submitted a ticket for SAP and there have been no updates so far.

  • Replicate Employee Master Data and Org. Assignments from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA - Version: 8.1.0
  • Replicate Organizational Objects from SAP SuccessFactors Employee Central to SAP ERP or SAP S4HANA - Version: 13.0.0
AlexSampayo2
Explorer
0 Kudos
Hi guys,
AlexSampayo2
Explorer
Hi guys, were you able to fix it? I opened a ticket with sap today as well. Same error. thanks
Dan2024
Discoverer
0 Kudos
We are experiencing the same issue on SAP CPI Neo.
AugustoRogerio
Discoverer
0 Kudos
Hi,
AugustoRogerio
Discoverer
0 Kudos
Hi, here we are facing the same issue. I open a ticket with SAP.