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I Created Clone IQ Server from existing server after cloning new server throwing no License Error

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my customer Created Clone IQ Server from existing server after cloning new server throwing no License Error while i am restarting the server. Here my customer don't have SAP Support so if i download the license key is that work or else how can i proceed 

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kitoro
Associate
Associate
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claude
Product and Topic Expert
Product and Topic Expert
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What do you mean by "Created Clone IQ Server from existing server "
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After Cloning downloaded New License and update the new license in SYAM
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After Updating in the Syam also facing the same error. How can i fix it