HXEDownloadManager can't run on windows 10

[Sam18]

Hello Gurus,

I try to run HXEDownloadManager on windows 10, but fails. When double click HXEDownloadManager_win.exe, just welcome screen pops up then disappear immediately; and when run HXEDownloadManager.jar, error "Cannot open log file xxxxxxxxxxxxx" pops up. 

could you help on this? thanks a lot.

[Dan_vL]

For the platform independent version (.jar), it requires Java. The command to start it is java -jar HXEDownloadManager.jar.

[Sam18]

Hi Dan_vL，

Thanks a lot for your reply.

My Windows PC have already install JRE environment as below shows:

>java -version
openjdk version "21.0.2" 2024-01-16 LTS
OpenJDK Runtime Environment Microsoft-8905927 (build 21.0.2+13-LTS)
OpenJDK 64-Bit Server VM Microsoft-8905927 (build 21.0.2+13-LTS, mixed mode, sharing)

But when run HXE download manager, it always pops up below error. And also I tested to run other jar files, which works fine on my windows PC.

> java -jar HXEDownloadManager.jar
Cannot open log file C:\Users\[Username]\AppData\Local\Temp\\hxedm240904.log.

One suspicious point is the [username] part is not complete but with character ~, wonder how to fix this issue.

thanks again.

[lxiang]

Hi

Please have a try to install and rerun the download tool. thanks

SapMachine

SapMachine is the default runtime JDK for Java workloads in SAP BTP. It is SAP's built of OpenJDK, augmented by a few supportability features. More information and directions to download it can be found on sapmachine.io.

SAP JVM

SAP JVM is the runtime JDK for Java 8 workloads. It is a standard compliant certified JDK, supplemented by additional supportability and developer features, e.g. the SAP JVM profiler, and extensive monitoring and tracing facilities. For more information, see the SAP JVM documentation.
https://tools.eu1.hana.ondemand.com/additional/sapjvm-8.1.101-windows-x64.zip

[lxiang]

Hi please try to install:

[Sam18]

Today tested with sapmachine and SAPJVM, the same error still happens.

[Le_Truong]

Hi Lxiang,
i tried your solutions but i still got that error :((

[lxiang]

could you please try the following cmd on win10?
1. open PowerShell

$env:TEMP

show the system temp dir, I think it should be the path which was seen in the error you pasted.
2. you can try to modify this system temp dir
edit the system env variable TEMP, change to an existing dir.
or
you can set like this:

java -Djava.io.tmpdir=$YOUR_OWN_Existing_dir_TO_Keep_Log -jar hxedownloadmgr.jar

 Anyway, we will try to fix it in next release.

[Le_Truong]

Hi Lxiang,

[Le_Truong]

Hi Lxiang, thank for your help, i run HXEDoadloadManager without error. And then, i try to download Server only virtual machine Package but i got Connection timeout when download hxe.ova.007 and hxe.ova.004(i tried download with and without vpn), how can i fix that? Thank u so much, again!

[lxiang]

could you please collect the log under the dir you specified?

[Le_Truong]

here is log detail: D:\Server_SAP_HANA\hxe.ova.007 - Connection timeout. Retry... D:\Server_SAP_HANA\hxe.ova.004 - Connection timeout. Retry...

[Le_Truong]

Hi Lxiang, i just try close HXEDownloadMgr and open again, and Its work. Thank u so much!