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How to skip the Analysis level in the workflow for manual investigation?

Former Member
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Hi Experts,

My requirement is to bypass the Analysis level for manual investigation in the workflow template number WS15100038. I tried to set the 'skip first decision step?' step as true to bypass the analyst level by setting the container element "IMMEDIATE_LEVEL1" as 'X' then I created a claim but it still went to the analysis level . Not sure what i'm missing. Help, pls!

Accepted Solutions (1)

Accepted Solutions (1)

Active Contributor
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Hello !

Take the copy of the standard workflow and delete the analysis step(container step too).

Now save and activate the workflow.By this way, you will able to accomplish the requirement.



Former Member
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Hi Suresh,

Thanks for your valuable suggestion. Other than customizing the workflow is there any other way to accomplish my requirement.



Answers (0)