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How to renew the Subaccount certificate in SAP Cloud Connector?

SAPSupport
Employee
Employee
0 Kudos

Dear SAP,

SAP Cloud Connector Certificate of our subaccount will expire. It needs to be renewed.
Could you please help to renew it?


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SAPSupport
Employee
Employee

Hello,

This is Vinícius from SAP BTP support team.

My understanding is that:
You want steps on how to renew the subaccount certificate in SAP Cloud Connector.

--Research--

  • Search Terms: SCC Refresh subaccount
    • 2950537 - Subaccount certificate expired from SAP Cloud Connector
    • 2932205 - Unable to refresh Neo subaccount certificate on Cloud Connector

--Solution--

You need to refresh the subaccount as described in 2950537 - Subaccount certificate expired from SAP Cloud Connector

If you face any issues, then carefully review 2932205 - Unable to refresh Neo subaccount certificate on Cloud Connector

If issue still persists, open a case in BC-MID-SCC team and provide:

  1. SCC logs
  2. Screenshot from the error message
  3. The User you are using for this
  4. The outcomes from checking the KBA

Wishing you a pleasant week!😉
Vini
SAP Support
BTP Integrations & Foundation Services | BTP Foundation Technologies