Showing results for 
Search instead for 
Did you mean: 

How to edit the URL in the mail that is triggered from Solution Manager 7.1 ?

Former Member
0 Kudos


When we perform an action "To Be Approved" for an RFC (Request For Change) in Solution Manager, a mail will be triggered to the respective Change Manager. In that mail, a link will be there which will guide the Change Manager to the SAP Logon Pad.

The problem is, the link in that mail is not pointing towards the required system. It is taking the change manager to Development system instead of Production System.

Can you please help me, how to change this URL link in that e-mail that is being triggered when the action is performed. I just need to remove the Development system URL and paste the Production system URL.

Thanks in advance,


Accepted Solutions (0)

Answers (1)

Answers (1)

Active Contributor
0 Kudos

Hi Bharath,


Please check below Blog and KBA:

Incident Management and Change Request Management: E-Mail functionality

in SAP Solution Manager 7.1

1831361 - Solution Manager - Changing status in CRM_UI gives BSP error




Former Member
0 Kudos

Thank you Vikram for your response.

I have gone through the link you have given me. It has a lot of information about e-mail options. But it doesn't have the info to solve my requirement. I have tried many possiible cases from where the link is getting populated, but unsuccessful in getting that.

But thanks for your reply on something related to e-mail customizing.