How to delete IBase components for deleted systems with "documents" existing?

[blair_towe2]

We have recently applied SPS 10 to our Solution Manager 7.1 system. I have gone through the System Preparation steps and I am on the Basic Configuration steps. For Step 7: "Maintain Systems in IBase", I cannot get past the step "IBase Preparation". I have done research and opened a message with support. I have 6 systems which are no longer around but apparently have "documents" associated and thus the report AI_CRM_DEL_NOT_USED_IBASE_COMP will not delete them. The message I get is

"The IBase component: XXXX (where XXXX represents a component number) with deviceid:  XXX 9999999999 (where XXX is the SID of the old system and 9999999999 is the installation number of the old system) Cannot be deleted as it has related orders.

Documents that cannot be deleted:

     1 components used in documents

Is there a way to find the "documents" associated with a particular Component? I have tried searching by calling tcode SM_CRM --> IT Service Management and entering Search Criteria based on the Component, but nothing is returned.

I don't believe that there is anything useful related to these old systems, so I think if I can delete any reference to them that would solve it.

Any assistance would be greatly appreciated!

Regards,

Blair Towe

[Matt_Fraser]

I'm having a similar, though slightly different, issue on the same step.  In my case, the messages are:

• The Ibase component xxxx has deviceid: XXX xxxx
• Sort string is needed!
• System could not be found in LMDB nor in SMSY!

The SID matching XXX in the deviceid is, like yours, for an old system that we deleted some time ago, so naturally it will not be found in LMDB nor SMSY.  However, I cannot get past this 'warning' message and proceed to the next step in Basic Configuration.  I also just updated Solution Manager from sps8 to sps10.  I have also logged an Incident with SAP Support and am awaiting their reply.

Best regards,

Matt

[manish_kumar8]

Hi Blair, Hi Matt,

Could you please check below SAP notes if it helps:

1917412 - Delete not used Ibase components and their related iObjects

1885123 - Reports to delete Solman Products and related Ibase comp.

Regards,

Manish

[Matt_Fraser]

Blair already indicated that AI_CRM_DEL_NOT_USED_IBASE_COMP (Note 1917412) didn't work for him, and I had the same experience.  Likewise, AI_CRM_OBJECT_DELETE and AI_CRM_PRODUCT_DELETE (Notes 1885123 and 1913332) didn't work for me.

However, using IB53 I was able to pull up the 'offending' component and see its related texts and so forth, and I was about to delete the component, which solved my error situation.

--Matt