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How to create c4c service ticket via Conversional AI chatbot responses?

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How to create c4c service ticket via on Conversional AI chatbot responses?

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Answers (1)

timothy_janssen
Explorer
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Hello,

This blog post discusses one related solution: https://blogs.sap.com/2019/06/12/sap-conversational-ai-chatbot-integration-with-c4hana/

It is quite old, so it does not include some of the newer concepts in CAI. For instance, If you have an enterprise tenant, you can connect directly to the C4 system using a destination and map the API response to a CAI message within your skill - instead of using a Cloud Platform middleware to get the same behavior.

All the best,
Tim