How to check the exact error encountered for files that is causing a message lock

[joel_langoyan]

Hi Experts,

As mentioned in the title, how to check the exact error encountered for files that is causing a message lock.

There are instances when files are not being picked by the CPI sender SFTP adapter and we noticed a message lock is encountered for those files. According to note 3238271, the process could have and failed so message lock is retained. This failure is not logged properly in logged by CPI so what error the adapter encountered is not clear. Removing the lock as the note suggested does not help as the file remains in the source folder and so the issue just repeats itself.

Please advise.

Regards,

Joel

[former_member867159]

Hi experts,
Any update on this? Currently experiencing this issue.

Thank you.

[preethi_prabhu2]

Hi Experts, Any update is appreciated. I am also currently experiencing same issue