cancel
Showing results for 
Search instead for 
Did you mean: 

Help Icon button not working at all in the platform

KoSAC
Discoverer
0 Kudos
285

Hi all,

      I'm using SAC plaftorm Versions :

2024.2.13 (Client)
2024.2.8 (Server)
 
     and the help icon button in the platform on the top right side of the screen seems not be working at all. Are there any changes expected or any bugs currently? It was working nicely in previous versions before.
 
Thanks & Regards,
 
Natalio Pluzzer.
View Entire Topic
Edrilan_Berisha
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi KoSAC,

 

can you press F12 in your browser and screenshot the messages in the console log?

 

Best,

Edrilan Berisha

SAP S/4HANA Cloud Financials Development

KoSAC
Discoverer
0 Kudos
Hi Edrilan, I did it but no messages at all in the console. I got some colleagues working on other tenants but the help button is working for them. Hence, I guess a company related issue. Is help working with IFrames ?
Edrilan_Berisha
Product and Topic Expert
Product and Topic Expert
0 Kudos
Hi, can you try a different browser? Just to be sure it is not related to your browser then. Sometimes they chache in some UI5 library from a different outdated version.
Lothar_Köder
Active Participant
0 Kudos
Hi Natalio (@KoSAC), We face the same issue for months now. Were you able to solve the problem and could you probably share the solution? Many thanks in advance! Best regards Lothar
KoSAC
Discoverer
Hi Lothar, I discussed this case with SAP team and we came to the conclusion it was our company specific issue as many security settings might be implemented in our network. I haven't had the time to discuss this with our Basis team so unfortunately I could not fix it yet.