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HCI Configuration - for ERP and C4C integration

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Hello All,

I have gone through varied sap help documents and videos for the configuration step cycle - ERP->C4C->HCI.

Based on SAP provisioning mail - we have 3 urls -

Web UI URL (Access via web browser)

Management URL (Access via Eclipse HCI plugin)

Runtime URL (Webservice url to be configured in backend systems)

I am stuck at following places -

1. Web UI URL -

here iFlows needs to be downloaded , which can be used ahead in Eclipse

Issue - using the shared URL and

SId - S001xxxxx9 and pwd -I am getting user authentication error  and

on using mail id and pwd -  I am getting HTTP 403Forbidden error

2. Management URL -

Under Eclipse plugin - > going on to Preferences - > configure operation servers - > specify connection details -_test connection

issue - here I am using the management URL and SID and pwd

then i am getting Logon error - username or password incorrect on checking test connection

Now,I have already regenerated new password using forgot password link

even tried raising incident from help center and also using sap business center.

Uisng the Mail and the password,we are able to log in SAP Hana Cloud Platform cockpit.

I need guidance regarding-

1. which combination of username (s id/p id ) and pwd should be used and also verify 

2. step to resolve this current errors

3.HCI configuration directions steps/summary (if i have missed anything from videos and docs)



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Hi Shailaja,

assign the role -


to your user so that you don't get the 403 Forbidden error



> Operating SAP HCI

> User Management for SAP HCI

> Managing Users and Roles Assignments

> Defining Authorizations



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Hi Kenny,

where exactly you are suggesting the role assignment needs to be done to the SID - Sxxxxxxxx

kindly elaborate



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thanks Kenny,

Also referring to pdf - SAP_HCI_OperationsGuide_External

I understood about authorizations

however m unable to view the mentioned role  - AuthGroup.IntegrationDeveloper

pl refer snapshot of HCP

2) where can i add member under cockpit as per the doc

i couldn't find it under tabs placed at left side of screen

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Hi Kenny,

to add authorization roles and all , i need to login into HCP Cockpit using S user id right.

as I referred to the document

But I am in a tricky situation here -

( we have raised incident number with SAP team and they are still working on it since 2 business days,no improvement/progress)

my S id and P id both are registered using same mail id

so now when I click on forgot password and receive the new password,

1)Using S id and new password,I get the user not authenticate error and cannot login inside HCP cockpit

2)But when I use mail id and new generated password,I am able to login into HANA Cockpit , but under account details P id (Pxxxxxxxx) is visible

however I want S id to reflect since I want to add user group and all and do the authorization/role assignment part ; which can be done using  S id only.

Any guidance

how to reset your S id password

or regenerate S id password

or activate S id

What exactly needs to be done in such case or

something which we are unable to forsee here!

P.S - I read the blogs on multiple user mapping/ troubleshooting for newbies/ pwd creation and all on portal too.