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FAQ chatbot

alexs0uza
Explorer
0 Kudos
292

Is there any way to build an FAQ chatbot that would use a retrieval-based model to make queries to a Word document and return parts of the text to the user as answers? Thanks.

Accepted Solutions (1)

Accepted Solutions (1)

Abhinav_Sharma
Contributor

Hi Alessandra,

This is an old question, however, for the benefit of all, there is a new feature added by SAP for creating FAQ based bot.

Build your first FAQ Chatbot with SAP CAI

Regards

Abhi

Answers (1)

Answers (1)

former_member616825
Participant

Hi alesouza currently this is not a feature that is available on the platform. The product team of CAI has this in mind and in the backlog but no define deadline for this feature to be released.

alexs0uza
Explorer
0 Kudos

Hi pe.lieb thanks so much for your answer. Do you think it's possible to reach a solution for this using third-party APIs inside the webhook though? Thanks again!

former_member616825
Participant

Hi alesouza yes definitely. If the solution that you want to use exposes an API, you can consume this API through a middleware that you can be called through the webhooks of the Bot Builder to retrieve the paragraphe 🙂