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Failed to unlock script because of lock by SAP_SUPP001

henning_ohlmeyer
Participant
0 Kudos

Hello,

I have to change a script file but it is blocked by SAP_SUPP001. Is there any possibility to solve this on my own or do I have to open an incident ?

Thanks for yout help.

Regards

Henning Ohlmeyer

Accepted Solutions (1)

Accepted Solutions (1)

former_member200567
Active Contributor
0 Kudos

Hi Henning,

Have you tried deleting its session from Administration -> Session Administration in the studio.

If the session cannot be deleted that way, raise an incident.

Best Regards,

Fred

henning_ohlmeyer
Participant
0 Kudos

Hi Fred,

thanks for your response. I had tried deleting the session and have raised an incident.

Best Regards,

Henning

HorstSchaude
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Henning,

FYI: If you are not able to remove the lock via the way described, then this lock was set during some incident  handling in the backend.

It cannot be removed by Studio tools and you definitely need an incident (as the supporter forgot to release that lock ).

Bye,

    Horst

ludger_bunger
Participant
0 Kudos

HI Henning,

I actually had this happen to me also a few times.

Usually a short call to the customer support center solved the issue within minutes.

Alternatively create an incident, reaction time in this case should be within a few hours.

Hope to help,

Ludger

Answers (0)