External Facing Portal - Timeout Error !

[Former Member]

Hi Gurus

Here is the simple scenario what we have done in our landscape:

1. Created some reports in ECC 6.04 system using ABAP Webdynpro

2. Configured SSO between ECC & Portal

3. Created iViews for the ABAP Webdynpro's and integrated in a role and assigned to an end user

4. Configured the sub-domain for our website and enabled the port forwarding in our router

I can now successfully access the portal system from Internet http://xxxx.xxxxxx.com:50000/irj/portal

Now when I am trying to access the webdynpro reports from the portal over internet (it is connecting my backend ECC system), it's giving me the following error:

• The site could be temporarily unavailable or too busy. Try again in a few
• If you are unable to load any pages, check your computer's network
• If your computer or network is protected by a firewall or proxy, make sure

The connection has timed out The server at xxxx.xxxxxx.com is taking too long to respond. moments. connection. that Firefox is permitted to access the Web.

Can you please advice what would be wrong or is there any ports to be opened or any other setting are to be done on Portal/ECC system?

Thanks

Sri

[Former Member · Accepted solution]

Hi Srikar,

Are you facing this problem only in internet or in intranet also?

Have you configured your ECC to access on internet?

If no, you will need to first configure your ECC access on internet(either through webdispatcher, or public domain for ECC, etc)

refer following thread for ABAP webdynpro access on internet :

You can take URL of your ABAP webdynpro application , try this URL directly on internet.

If you have already configured, try checking some simple ABAP webdynpro application directly in browser and not through portal from this you can understands where this connection is getting timed out.

Regards,

Jigar Oza

[Former Member · Accepted solution]

Hi

Thanks for the reply.

I have configured another sub-domain for my ECC system in our Domain. And added the http & https ports 8002 & 8003 as port forwarding in my router.

Apparently I could see the reports from Internet yesterday night, then I removed the ECC sub domain and disabled the http & https ports 8002 & 8003 in my router. Again, it started not working.

I couldn't see the reports over internet. Then I realized I have to have the ECC system entries and added the deleted entries in my DNS and router.

When I try to access the ABAP Webdynpro report link over the internet, it says again timed out error. The ABAP Webdynpro link as below:

http://xxxx.xxxxx.com:8002/sap/bc/webdynpro/sap/ZVSS_WD_EH_STATUS_BK?sap-client=800&sap-language=EN

Can you throw some light here to resolve this issue.

Thanks

Sri

Edited by: Srikar Vankadaru on Mar 16, 2011 8:08 AM

[Former Member · Accepted solution]

Hi,

Well I guess ....!!!

If it was working earlier with same configuration then may be port would have been blocked or you may have missed certain setting which already existed earlier.

You can even check with ping operation from internet. Check whether you are getting reply or not. I think you need to work with your network team and check for the bottlenecks.

Regards,

Jigar Oza

[Former Member · Accepted solution]

Hi Oza

I guess you were right, the port would have blocked at that moment.

Now I am able to view the reports. Thanks for the inputs.

Setting it to resolved.

Thanks

Sri

[Former Member]

Usually such an error occurs when either the SAP ECC system or the Portal server are down / shut down. Check if the systems are working properly while you are trying to access the iViews.

Also you said that you are fetching a report, check if there are any hangs in the system because of the data calling procedure or the webdynpro itself inside transaction - ST05 and also verify the log files in the J2EE server engine.

Thanks,

H