Exact 2013 Runtime not accepting variables after W10 anniversary update

[former_member1077561]

Good Morning,

We use Exact 2013 CR Runtime to generate reports on our ERP software.

Since we updated to the Windows 10 anniversary update, the reports are no longer filtered by the predefined ranges, such as "Received Date" and instead simply pull everything generating pages and pages of data.

This is the same across all devices that are anniversary updated, except for one, but I cannot tell why. I assume perhaps some dependency is on a different version, but what, I am not sure.

I know after looking around, that our ERP software report the source of the issue to be; "It seems that the target exSQLData2.exe is unregistered and exSQLHolder entries are missing from the registry after the Windows update."

But what that means exactly I am not sure, as comparing a working and non-working machine I couldn't spot any differences within the registries, and am not sure what they meant about exSQLdata2.exe not being registered.

Any advice or suggestions would be much appreciated, my assumption this far has been that some dependencies is on a different version on the working machine which is allowing it to work, but I am not sure which one.

Many thanks.

[lenastodal]

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[DellSC · Accepted solution]

Unfortunately, because the Crystal runtime is packaged with a third-party software package, there's not much we can do to help you with it. We have no way of knowing which version of the runtime they're using or how they've coded to run the reports. Your best bet is going to be to contact Exact support for a solution - I'm sure they have other customers who have run into this issue.

-Dell

[former_member1077561 · Accepted solution]

Hi Dell,

Appreciate the reply, sadly they don't offer much support past "update your systems". Which, will resolve the issue, but isn't as simple as clicking my fingers.

Just thought i'd try you guys as you may have had information on it!

Alas. Appreciate it though.