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Establishing Trust with Custom Identity Provider for Platform Users failed

Active Contributor
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Hi community,

I am trying to establish trust between my BTP global account (trial) with a custom IAS tenant by following the document below:

I have subscribed to Cloud Identity Services and my user has been added to it as an administrator.


When I tried to establish trust, I got the following error:

Please reference the correlation ID d61ffe82-fb25-459e-7c9f-bb5a116def62 in the support ticket



I searched for the correlation ID in IAS Troubleshooting Logs, but nothing was found.


At subaccont level, I would be able to manually establish trust by exporing and importing metadata, but in global account, I don't see an option to download metadata. Is there any workaround or resolution for this issue?

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Hello Mio,

I am getting the same error on the trial account. Were you able to resolve this issue?

Active Contributor
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@SubbuIyer No, I am still having the same issue.