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Establishing Trust with Custom Identity Provider for Platform Users failed

MioYasutake
Active Contributor
0 Kudos
363

Hi community,

I am trying to establish trust between my BTP global account (trial) with a custom IAS tenant by following the document below:

https://help.sap.com/docs/btp/sap-business-technology-platform/establish-trust-and-federation-of-cus...

I have subscribed to Cloud Identity Services and my user has been added to it as an administrator.

MioYasutake_0-1715328500004.png

When I tried to establish trust, I got the following error:

Please reference the correlation ID d61ffe82-fb25-459e-7c9f-bb5a116def62 in the support ticket

 

MioYasutake_1-1715328541743.png

I searched for the correlation ID in IAS Troubleshooting Logs, but nothing was found.

MioYasutake_2-1715328633114.png

At subaccont level, I would be able to manually establish trust by exporing and importing metadata, but in global account, I don't see an option to download metadata. Is there any workaround or resolution for this issue?

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SubbuIyer
Participant
0 Kudos

Hello Mio,

I am getting the same error on the trial account. Were you able to resolve this issue?

MioYasutake
Active Contributor
0 Kudos
@SubbuIyer No, I am still having the same issue.