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Error scheduling XIR2 Desktop Intelligence report to unmanaged disk

Former Member
0 Kudos

Hi,

we are trying to schedule a report to a disk directory in Excel format. In tests it has worked fine scheduled as an attachment to an email but when the destination is set to Unmanaged Disk we get the following error message:

Status: Failed

External Destination: Unmanaged Disk destination properties have been set to the chosen Job Server's defaults.

Start Time: 30/04/2009 16:42:30

End Time: 30/04/2009 16:43:02

Server Used: adsv-substance.Desktop_IntelligenceJobServer

Error Message: source file error. CrystalEnterprise.DiskUnmanaged: Invalid argument

Does anyone know what it means or where there is documentation that explains it. We have tried several alternatives for the destination parameters but all have produced this message.

Thanks for any help you can give.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Clive,

Try the solution given by Stratos. Because the local host cannot access the unc paths. From the CCM>Server(u r using)>Stop>Properties then we need to change the user in "Logon As" from local host to system login name and password.

Thanx.

Former Member
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Thanks Stratos and Sunil,

that's got it working. Your help is much appreciated.

Clive.

0 Kudos

Hi Clive,

which Service Packs + FixPacks did you install?

Does the directory reside on your BOBJ server or on another machine?

Regards,

Stratos

Former Member
0 Kudos

Hi Stratos,

no, the directory is on a different server. What we'd like to be able to do is send reports to different directories depending on who wants them. Since posting this question I have carried on making attempts to get it working. I've found that it can be made to end successfully by putting another character at the start of the directory name - such as a space - but the file is not written to the directory.

We have service pack 4 installed.

Thanks,

Clive.

0 Kudos

Hi Clive,

you have to run your destination job server using an OS account which has the rights to access to remote directory (Normally this should be a domain account and not the local system account). You can configure this in the CCM.

Regards,

Stratos