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Error - Failed to start outlook, Internal Instance of outlook is null

aamani_u
Explorer
0 Kudos
715

I've followed the below steps as mentioned in the tutorial by SAP

created new sub account --> assigned required entitlements --> Enabled cloud foundry --> created space --> role collections to user --> created SAP BPA instances & subscription --> Added tenant to agent --> created project & captured the outlook screen --> added open outlook instance & search email(outlook)

--> getting error while testing the automation.

Please provide the solution for this

Thanks & Regards,

Aamani.U

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Raghu
Product and Topic Expert
Product and Topic Expert
0 Kudos

hello,

Did you check this KB https://me.sap.com/notes/0003218288

Raghu

Angshuman
Participant
0 Kudos
Hi Raghu, I don't have "Templafy" added to my new outlook, still getting the same error.