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Error downloading Metada in SAP Mobile Services

Ngarasa
Discoverer
0 Kudos
294

Hello everyone.

I have been developing a SAP MDK Application, and adding the feature "Enable Multiple User Mode" in "Native/MDK/{MyAppId}/Mobile Settings Exchange". In the section "Shared Devices". 

Ngarasa_0-1725997974944.png

You can see in the picture, that in order to enable multiple user mode, you have to define a Passcode Policy, which I have.

Ngarasa_1-1725998034660.png

But, what I have to do now is download the metada in "Settings/Security".

Ngarasa_6-1725998500130.png

 

In order to upload it into "SAP BTP Cockpit/Security/Trust Configuration"

Ngarasa_5-1725998434843.png

 

But, when I press the button to download the Metadata, it doesnt work.

Ngarasa_7-1725998559162.png

Ngarasa_8-1725998584064.png

I tried with diferent dates, but nothing works. 

When I'm debugging in Google, before it breaks, it shows this

Ngarasa_9-1725998731917.png

I suppose this is a SAP error, but I dont know how to continue. Any help will be thank.

FabienHenique
Participant
0 Kudos
It was working 2 weeks ago, now I do have the same issue as you. I'll raise an incident
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bill_froelich
Product and Topic Expert
Product and Topic Expert

Please log a ticket and be sure to indicate what environment and region you are working in.  In US10 when I click the button I don't see anything download either.

Ngarasa
Discoverer
0 Kudos
Hello Bill, where can I upload a Ticket? Do you have the URL?
bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos
I believe you would go to https://me.sap.com/servicessupport and click the Get Support tile